Job description
At InsCipher, our commitment to our customers is what drives us.
Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.
Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions.
We’re growing fast and want you to be a part of it!
We're seeking a client-focused and detail-oriented Implementation Specialist to join our team. Reporting to the Implementation Manager, this role is responsible for onboarding new Filing Services, Tax API, Diligent Search API, and Connect partners. The Implementation Specialist serves as a product subject matter expert for both partners and internal departments, applying strong project management skills and surplus lines knowledge to deliver a seamless client experience.
Success in this role requires strong critical thinking, organizational discipline, and a genuine commitment to client outcomes – working independently in a supported environment while collaborating closely with teammates across the organization.
Key Responsibilities
Guide partners through a successful end-to-end onboarding experience, serving as their primary point of contact throughout the implementation process
Collaborate with Filing Services and Customer Success Managers to ensure smooth partner handoffs and a consistent client experience
Manage site configurations and data imports, applying a core understanding of InsCipher portal functions and workflow logic
Apply project management principles to implementation projects – managing timelines, tracking milestones, and keeping stakeholders informed throughout
Apply knowledge of the surplus lines insurance industry, tax filing requirements, and state-specific rules to guide clients and support implementation decisions
Assist with client outreach and the collection of state information, and advise clients on state requirement changes as needed
Drive post-implementation Net Promoter Scores and consistently meet department KPIs around implementation timelines, effort, and efficiency
Work independently, take initiative, and collaborate cross-functionally to support broader department and company goals
Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
Bachelor's degree or equivalent experience preferred
2+ years of SaaS implementation experience
2+ years of customer service experience, preferably in a client-facing implementation or support role
Surplus lines tax filing, compliance, or general insurance knowledge preferred
Strong project management and organizational skills with the ability to manage multiple implementations simultaneously
Experience working with CRM tools and client-facing support ticketing software preferred
Excellent verbal and written communication skills with the ability to manage client relationships professionally and clearly
Comfortable working independently in a supported environment while remaining collaborative across teams
Perks
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
Why InsCipher?
At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:
Work on cutting-edge projects that are reshaping an industry
Collaborate with a team of passionate, like-minded professionals
Enjoy a culture that values flexibility, innovation, and personal growth
Compensation Range: $70/yr - $85k/yr
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.