Job description
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
You will join the customer-facing team supporting the growth of our new analytics platform for mid-market businesses. You will help customers move from a successful sale to a successful implementation, guiding them through setup, data connections, configuration, and initial adoption. You will work closely with Customer Success, Product, Engineering, and Sales to make sure each customer gets up and running smoothly and sees value from the platform early.
WHAT YOU WILL DO
Manage the implementation process for new customers from kickoff through launch
Work with customers to understand their workflows, data sources, and technical requirements
Coordinate product configuration, integrations, data connections, and other implementation activities
Translate customer requirements into clear tasks for internal technical and product teams
Create implementation plans, track milestones, and keep customers informed about progress
Identify and resolve implementation risks, dependencies, and blockers before they affect the launch
Validate data, configurations, and workflows before handing customers over to the Customer Success team
Create onboarding materials and documentation that make future implementations more efficient
Gather implementation feedback and identify recurring issues or opportunities to improve the product
Help develop scalable implementation processes as the CerebriOS customer base grows
WHAT WE ARE LOOKING FOR
2+ years of experience in implementation, onboarding, customer success, project coordination, or a similar role
Experience working with B2B SaaS or other business software
Strong project coordination and organizational skills
Ability to understand customer requirements and translate them into clear implementation steps
Comfortable working with technical concepts, data, integrations, and software configuration
Strong written and verbal communication skills
Able to manage multiple customer implementations while keeping timelines and priorities organized
Proactive approach to identifying risks and resolving issues
Comfortable collaborating with customers and cross-functional internal teams
NICE TO HAVE
Experience implementing analytics, reporting, CRM, ERP, or other data-driven software
Familiarity with APIs, data integrations, or SQL
Experience working with mid-market customers
Experience with project management or customer onboarding platforms
Previous experience working closely with Engineering or Product teams
Experience creating implementation documentation and repeatable processes
COMPENSATION AND BENEFITS
Compensation will be determined based on experience, implementation expertise, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → technical exercise → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location: Remote
Salary Range: 65,000 - 90,000 USD (gross, annually)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.