Job description
Job Title: Implementation Specialist
Job Location: Carlsbad, California, United States of America
Job Location Type: Remote
Job Contract Type: Part-time
Job Seniority Level:
The Implementation Specialist will work cross-functionally with the Sales and Operations Departments to oversee all aspects of the client implementation process from initiation to transition to Operations. The Implementation Specialist will work to ensure a positive client experience during implementation and the first 90 days of a new program launch. This individual is responsible for applying expert knowledge of the implementation of large program process, providing strategic direction, and ensuring all information is provided across departments to ensure a successful launch.
Help to develop an in-depth understanding of the recruitment needs, training curriculum with the client as well as a roadmap to program launch and deployment post training. The Implementation Specialist will also work alongside the Finance Department to ensure that all processes pertaining to billing and invoicing are outlined. Attend new client training events and program launches. Establish a successful first 90 days to drive additional business within the client that IQVIA MedTech has partnered with.
Position Responsibilities:
Promote quality through the expert understanding of the Novasyte process
Work closely with internal partners (Sales, Operations, Finance, HR) to ensure client-specific requirements are planned appropriately and executed
Establish a road map for success within the first 90 days of a new client program launch
Consult with the client to develop recruitment profile and strategy and coordinate specifics with the Operations Team
Consult with the client to provide strategic direction on training programs and curriculum for new program launches
Attend and direct new client training programs with IQVIA MedTech consultants
Consult with the client to develop a strategy for deployment of new Novasyte consultants in the field after a training program
Monitor program KPI’s and progress through the first 90 days of program launch
Develop Quarterly Business Reviews with the Sales Team to review the First 90 Days of a new program launch
Work closely with Quality team to help drive, implement and maintain IQVIA's commitment to its Quality Management System and Quality Objectives
Preferred Skills/Qualifications:
Have a Bachelor’s degree in Business related field or Project Management
Have at least 5 years’ experience in management or project management
Be available to work before/after typical office hours as work may demand
Possess strong written and oral English communication skills
Be familiar with Microsoft Word and MS Outlook (or similar email application)
Be comfortable sitting at a desk for long periods of time making numerous phone calls and answering emails throughout the day
Have a desire to work in a fast growing environment, and be capable of using good judgment when communicating, interviewing and working with other employees
Be supportive of diversity, equal opportunity employment and the basics of employment law
Be interested in a career path leading into management, business development and sales
Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $50 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.