About this opportunity
Quilt Software lists this Implementation Specialist opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quilt Software is looking for an experienced Implementation Specialist to join our growing customer success team! In this role, you will serve on a team of onboarding specialists and act as an internal advocate for our customers. The Implementation Specialist is vital in helping our new customers implement their new point-of-sale system successfully.
This role is based in our Office in Charlotte, North Carolina, Provo Utah, Riverside CA or Atlanta, GA.
Below are some tasks you can expect to manage in your role
Serve as the primary point of contact for new customers assigned to you
Manage a rotating list of assigned customers through the setup process
Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational
Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software
Basic remote hardware setup and configuration
Be a subject matter expert on the software you are assigned to implement
Fully train the customer on the software, ensuring their needs are met
Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate
Collaborate with every department to ensure the task at hand is completed or delegated properly
Manage and update customer health metrics and information in Salesforce
Navigate customer needs with patience and empathy
Get customers live and operational in a timely manner to meet team objectives
Provide service our customers can brag about
What you bring to the table
BA or BS degree
1-2 years of work experience in customer service, software implementation, customer onboarding
Experience with Google Suite and Salesforce preferred but not required
Ability to manage multiple tasks
Proactive and innovative
Superb communication skills - written and verbal - with an understanding of situational best practices
Unmatched organizational skills
Positive attitude and empathetic
What We Offer
Comprehensive benefits package including medical, dental, and vision coverage
401k Opportunity with Company Match
Opportunities for career growth and advancement within a rapidly growing company
Ongoing training and professional development initiatives
Fun and collaborative work environment with a focus on teamwork and innovation
Salary: 60k per year, depending on experience
Location: On-Site, Provo, UT; Charlotte, NC; Riverside, CA or Atlanta, GA
About Quilt Software
Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.
If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Technology, Information and Internet
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.