About this opportunity
InstantServe LLC lists this IN-FSSA Clerical Assistant (2 positions) opportunity in gary, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Clerical AssistantProvides assistance and support to the BDDS' District field office personnel and to individuals interacting with the Bureau (consumers, families, providers of services and other community agencies). The Clerical Assistant is often the first person in the office with whom an individual visiting or calling has contact. The position also ensures that the office is running smoothly and efficiently by completing such duties as: maintaining supply inventory, answering telephones and greeting guests, scheduling assessments, maintaining records of consumer assessments, filing, faxing, and ensuring the timely submission of attendance forms and mileage vouchers.1. Telephone and reception:- Provide assistance to walk-in clients and provide general information and accessibility to new applications and other requested documentation as needed.- Operate the central telephone system- Answer calls and direct to the appropriate person- Manage the voicemail system during the day and set up the after-hours system- Greet and direct guests in the office- Answer callers basic questions- Assist callers with the use of the online BDDS Waiting List portal2. Office equipment:- Operate all office equipment (copier, printer, fax, computer, postage machine, etc.)- Daily maintenance of machines (refill paper, change toner, etc.)- Troubleshoot minor problems or arrange for repairs when needed- Maintain the official office equipment inventory3. Appeals coordination:- Gather documents for BDS appeal hearings- Navigate BDS databases to locate needed documents- Respond to requests for documentation in a timely manner.4. Mail:- Mail application packets to consumers/families within one business day of receiving client information.- Open, date stamp, and distribute incoming mail- Process postage and deliver outgoing mail to the mailbox- Handle special delivery requirements such as certified, overnight etc5. Administrative activities:- Assist with general office tasks including ensuring new staff are able to access electronic calendars, scanners, copiers, and faxes as well as assisting with setting up voicemail and mailboxes.- Perform administrative tasks as otherwise assigned on an as needed basis- Process all new incoming applications, document on the application tracking log, and ensure proper filing and uploading of all incoming documentation within one day of receiving application.- Document all intakes on the intake tracking log, process and upload files accordingly into the online database, and file records per record retention policies. Secretary will also enter new applications into DART per each individual's file.6. Files:- Complete filing on a regular basis- Purge files as needed- Archive files according to the established processRequired/Desired SkillsSkill - Required /Desired - Amount - of ExperiencePrior experience in a customer service/front desk position. - Required - 1 - YearsPrior experience with multi-line switchboard operation. - Required - 1 - YearsBasic computer skills with knowledge of Microsoft Word and Excel with accurate data entry skills. - Required - 1 - YearsEffective communication skills, both written and oral. - Required - 0Flexibility in working with different personalities and handling a broad range of responsibilities - Required - 0Ability to function well under pressure - Required - 0Good interpersonal skills, in person and on the phone - Required - 0Strong organization skills - Required - 0Reliable with professional appearance. - Required - 0
Worksite address
gary, IN, 46408, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.