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Job description
Why Work at The Lake House?
Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:
Membership Discounts to the Sands Family YMCA
FREE Lunch and/or Dinner during your shift!
Robust and formalized training program to get you doing what you love as soon as possible!
Rooms, Food & Bev, and Spa Discounts at The Lake House!
Many Employee Discounts at The Lake House and through LifeMart!
Company sponsored Community Service and Wellness Events!
Position: In-Room Dining Server/ Minibar Attendant
Reports To: Restaurant Manager / Food & Beverage Director
Job Summary
The In-Room Dining Server is responsible for delivering a seamless and memorable Lake House Experience to guests within the privacy of their rooms. This role requires exceptional communication, service execution, and attention to detail. As an In-Room Dining Server, you will act as a communicator, decision-maker, and entertainer while proactively anticipating and exceeding guest expectations.
Essential Functions Set up food and beverage service areas, including linens, service ware, trays, and glassware, in accordance with established standards.
Greet guests promptly and courteously, responding to requests in a friendly and professional manner.
Take, place, and serve In-Room Dining orders following proper steps of service and brand standards.
Demonstrate thorough knowledge of food, beverage, and menu offerings, including ingredients and preparation methods.
Run food efficiently and accurately while maintaining presentation and temperature standards.
Handle cash and all other forms of payment accurately.
Process sales transactions proficiently using Infogenesis.
Properly check guest identification and demonstrate responsible alcohol service at all times.
Follow up on tray removal from guest rooms in a timely and discreet manner.
Perform opening, closing, and side duties including setting up and breaking down stations, refilling condiments, cleaning service areas, and preparing trays for upcoming service.
Maintain a clean, organized, and sanitary work environment at all times.
Maintain knowledge of all buildings on property, room numbers, and hotel facilities to assist and direct guests effectively.
Create "WOW" moments by collecting guest preferences and personal details to enhance the guest experience.
Work flexible schedules as required, including evenings, weekends, and holidays.
Attend all required training sessions and departmental meetings.
Arrive to assigned work area on time, in full, clean, and pressed assigned uniform.
Perform and complete all tasks as assigned by management.
Be fully familiar with hotel operations and locations and answer guest questions regarding general facilities and services.
Minibar Responsibilities Restock in-room minibars according to established par levels and presentation standards.
Inspect minibar items for quality, cleanliness, and expiration dates; rotate stock as necessary.
Accurately record minibar consumption and ensure proper posting of charges.
Monitor minibar inventory levels and report shortages, discrepancies, or maintenance issues to management.
Assist with receiving, organizing, and managing food and beverage inventory related to minibar operations.
Maintain proper storage, cleanliness, and organization of minibar stock and storage areas.
Coordinate with Housekeeping and Food & Beverage teams to ensure minibar readiness and guest satisfaction.
Follow all safety, sanitation, and alcohol compliance standards related to minibar service.
Job Requirements Minimum of one (1) year experience in a server or food and beverage service role.
Strong verbal communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to lift up to 50 lbs.
Ability to multitask, work independently, and maintain attention to detail in a fast-paced environment.
The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Worksite address
canandaigua, NY, 14424, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.