About this opportunity
MCI Careers lists this Inbound Customer Care Agent opportunity in savannah, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
LOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role, you'll identify customer needs, research and resolve issues, and recommend new products and services to enhance the customer experience.
If you're a patient, empathetic communicator who enjoys helping others and solving problems, this could be the perfect opportunity for you!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities: Handle inbound and outbound calls in a courteous, timely, and professional manner
Resolve customer concerns with a focus on first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and claims
Use training and knowledge base tools to answer questions while following scripts, policies, and procedures
Maintain confidentiality and handle sensitive information with care
Escalate complex issues to the appropriate team or supervisor
Stay current with program updates by attending training sessions and reviewing new materials
Meet all attendance and scheduling requirements
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications Must be 18 years of age or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and follow-up skills
Conflict resolution and negotiation abilities
Customer-focused: empathetic, patient, and responsive
Able to multitask, stay organized, and self-manage
Comfortable in a fast-paced, dynamic environment
Excellent interpersonal skills and a collaborative mindset
Preferred (Not Required) 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
Experience in a contact center or government-related work
ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world's most recognizable brands. In this role, you'll identify customer needs, research and resolve issues, and recommend new products and services to enhance the customer experience.
If you're a patient, empathetic communicator who enjoys helping others and solving problems, this could be the perfect opportunity for you!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
:
POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities: Handle inbound and outbound calls in a courteous, timely, and professional manner
Resolve customer concerns with a focus on first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and claims
Use training and knowledge base tools to answer questions while following scripts, policies, and procedures
Maintain confidentiality and handle sensitive information with care
Escalate complex issues to the appropriate team or supervisor
Stay current with program updates by attending training sessions and reviewing new materials
Meet all attendance and scheduling requirements
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply . click apply for full job details
Worksite address
savannah, GA, 31419, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.