Job description
Inbound Sales & Customer Service Representative (Home Services) – Remote | High-Volume Calls | Appointment Booking
Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings + Weekend Rotation Required)
About the Role
We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, assist customers with plumbing needs, and convert conversations into booked service appointments and memberships.
This is a sales-driven customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward action.
If you’re comfortable on the phone, enjoy helping people, and want to build real inbound sales skills, this role is built for you.
What You’ll Own
Inbound Calls & Sales Conversations
Handle high-volume inbound calls with confidence and professionalism
Understand customer needs and recommend the right service
Guide conversations toward booked appointments using proven scripts
Build trust quickly and maintain a calm, solution-focused tone
Scheduling, Sales & Upselling
Book service appointments accurately and efficiently
Introduce and explain membership plans (Pipeline Club)
Identify upsell opportunities without hurting customer experience
Balance service + sales in every interaction
CRM & Systems Management
Log calls, bookings, and notes accurately in CRM systems
Follow structured scripts, workflows, and SOPs
Maintain clean and complete customer records
Customer Experience & Retention
Handle objections and concerns with confidence
De-escalate frustrated customers professionally
Deliver a consistent, high-quality customer experience
Team Collaboration
Work closely with dispatch and operations teams
Coordinate with offshore team members for smooth service delivery
Share feedback to improve scripts, tools, and workflows
What Success Looks Like
High call-to-booking conversion rates
Consistent appointment scheduling accuracy
Strong membership (Pipeline Club) conversions
Positive customer feedback and satisfaction
Clean, reliable CRM documentation
What Makes You a Strong Fit
Confident on the phone — you don’t hesitate to lead conversations
Naturally persuasive but still customer-first
Comfortable working toward clear sales targets
Organized and detail-oriented
Coachable and open to feedback
Thrive in fast-paced, call-heavy environments
Requirements (Must-Have)
Experience
Experience in:
Inbound sales
Call center sales
Customer service with conversion targets
Core Skills
Proven ability to convert inbound calls into bookings
Strong objection handling and upselling ability
Clear, professional English communication
Experience using CRM or call management tools
Nice to Have
Experience in home services (plumbing, HVAC, electrical)
Familiarity with field service tools like:
ServiceTitan
Experience in high-volume call environments
Membership or subscription sales experience
What a Typical Day Looks Like
Handle inbound customer calls during your shift
Understand customer problems and recommend solutions
Book appointments and present membership options
Log all interactions in CRM
Follow structured call flows and improve performance daily
In short:
You turn inbound calls into revenue + satisfied customers.
Performance Metrics (KPIs)
Call-to-booking conversion rate
Membership (Pipeline Club) close rate
CRM accuracy and completeness
Call quality and customer satisfaction
Consistency across shifts and call volume
Why This Role Stands Out
Clear scripts, systems, and training (you’re not guessing)
Strong coaching and performance support
Direct impact on revenue (not just support work)
Opportunity to grow into:
Sales roles
Team lead positions
Operations roles
Interview Process
Initial Screening Call
Interview with Pavago Recruiter
Client Interview
Offer & Onboarding
Apply Now
If you can handle inbound calls, build trust fast, and confidently guide customers to a decision, this role gives you a clear path to grow in sales + customer experience.
Apply now and turn conversations into results.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.