About this opportunity
JSR Tech Consulting lists this Incident Manager opportunity in city of newark, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Incident Manager
Oversee the triage, investigation and resolution of production issues, ensuring timely communication and status updates
Manage incident response efforts, including documentation and root cause analysis and post-incident reviews to identify preventative actions
Establish clear escalation protocols and ensure adherence to serve level agreements (SLAs)
Coordinate resolution and follow ups with dependencies outside immediate team
Coordinate KTs between development teams and L1/L2 triage to establish runbooks and knowledge base
Team Leadership and Coordination:
Coordinate with development, QA, and infrastructure teams to ensure seamless issue resolution and knowledge sharing
Foster a strong ownership mindset within the team, ensuring accountability for system health and stability
Monitoring and Alerting
Define and maintain effective monitoring solutions in partnership with development teams to proactively identify and address potential issues
Continuously improve observability by implementing dashboards, alerts and automated health checks in partnership with development teams
Process and Documentation
Develop and maintain detailed runbooks, SOPs and knowledge base articles to ensure consistent response procedures
Establish best practices for incident response, including communication templates and decision frameworks
Qualifications and Skills:
Proven experience in a production support leadership role for client facing applications
Strong understanding of incident management frameworks xzgxqkn
Proficiency in troubleshooting application, database, and infrastructure issues
Familiarity with monitoring tools such Dynatrace, Datadog, Splunk etc
Familiarity with incident management platforms such as ServiceNow
Ability to prioritize tasks effectively, and communicate technical concepts to non technical stakeholders
Excellent problem solving skills and a calm, solution-focused approach under pressure
Experience working in AWS
Familiarity with CI/CD pipelines and release management processes
Send resumes to
Worksite address
city of newark, NJ, 07175, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.