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Job description
Incident ManagerThis program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations Directorate (EIOD), and Network Operations Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across the agencies nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues.Position Description: The Incident Manager is responsible for overseeing the timely restoration of network infrastructure and service operations to minimize business impact. This role serves as the primary point of contact (POC) for Major Incidents and coordinates incident response activities across multiple teams. The Incident Manager ensures incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous improvement of the Incident Management process.
Worksite address
ashburn, VA, 20147, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.