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Job description
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Overview
Referral Specialist – Ophthalmology (Referral Review, Provider Outreach, and Records Compliance) - Own the Pipeline, Drive Volume, and Protect Patient Care
Job Title: Incoming Referral Specialist – Ophthalmologist
Location: Round Rock, TX
Company: Clarity Eye Center
Compensation: Experience Dependent Range
You’re the engine behind the entire referral process from the moment a referral comes in to the moment a patient is scheduled and ready for care.
You review each referral and decide if it’s a fit for our practice. A background in ophthalmology helps you quickly understand diagnoses as you dig into charts, match patients with the right provider, and move things forward without hesitation.
You stay on top of patients and follow up until they are fully scheduled. No dropped balls. No loose ends slipping through.
You keep referring providers in the loop so they feel confident and supported in their patients’ care. That relationship matters, and you help keep it strong and responsive.
You also run the records process. You send and receive medical records for patients and providers, making sure everything flows smoothly and nothing gets stuck along the way.
You handle records audits and submit invoices for chart requests accurately and on time.
You keep the whole referral system moving. Fast, accurate decisions keep patients flowing and schedules full. Miss a detail and patients fall through the cracks. Execute well and you keep surgeons busy, providers happy, and the system running clean and efficient.
What You Will Do
Review all incoming referrals for accuracy, completeness, and medical appropriateness
Determine whether a referral aligns with our providers and services
Accept or decline referrals based on clinical criteria and practice scope
Coordinate scheduling and ensure timely patient access to care
Communicate clearly with referring offices, patients, and internal teams
Verify insurance and obtain prior authorizations when needed
Track referral status and close the loop with referring providers
Manage medical records requests from outside entities and ensure timely, accurate responses
Handle insurance audits, including gathering documentation and ensuring compliance
Build and maintain relationships with PCPs and optometrists
Actively support outreach efforts to grow and strengthen referral sources
What You Need
Experience in ophthalmology (strongly preferred)
Strong understanding of referral workflows, insurance, and authorizations
Experience handling medical records requests and insurance audits
Ability to make judgment calls on referral appropriateness
High attention to detail and follow-through
Clear, direct communication skills
Ability to manage volume without losing accuracy
Bilingual in Spanish and English (preferred)
What This Role Is Not
Not data entry
Not a passive scheduling role
Not for someone who avoids accountability
What Success Looks Like
Clean, complete referrals with minimal delays
Strong audit readiness and zero missed deadlines on records requests
Strong relationships with referring providers
Consistent growth in referral volume
Surgeons scheduled with appropriate, qualified patients
Why Join Us
You will sit at the center of patient access, provider relationships, compliance, and growth. Your work directly impacts how quickly patients receive care, how our surgeons’ schedules are filled, and how referring providers view our practice.
You will share responsibility for the referral pipeline with the Clinical Director and Practice Administrator. You will work alongside experienced clinical teams and gain deeper exposure to ophthalmology, surgical coordination, and insurance processes.
This role gives you the opportunity to build strong relationships with referring providers, contribute to outreach efforts, and influence practice growth in a measurable way. You will also play a key role in maintaining compliance through accurate documentation and audit readiness.
If you want a position where your performance is visible, your decisions matter, and your work drives results, this is that role.
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Worksite address
round rock, TX, 78682, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.