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Job description
Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group
There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US)- Illinois- Moline
Function: Customer Experience (CA)
Title: Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group-
Onsite/Remote: Remote Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a Independent Rental Company (IRC) Customer Success Manager - Strategic Accounts Group for John Deere C&F you will:
Resolve product, process and performance issues with customers/channel partners and communicate with factories on appropriate issues and solutions.
Manage efforts in developing customers' product support capabilities to improve customer satisfaction
Deliver product training, technical, and/or management/systems training to customers and company employees
Manage warranty cost, policy cost & Product Improvement Program (PIP) execution
Serve as the primary technical representative and/or assist with technical problem resolution on all Deere products including OEM engines and Agriculture products
Leverage technology and other available resources/data to improve customer experience, increase uptime, and lower customers' total cost of operation (TCO)
VISA Sponsorship is NOT available for this position
What Skills You Need
Skill in interpersonal communications, negotiation, and conflict resolution
Understanding of Customer Support processes and tools
Understanding of machine systems and diagnostics
Knowledge of heavy construction products, customers, markets and competitors
Knowledge of dealers and other channels
Knowledge of dealer product support capacity and competencies
Ability to travel domestically, up to 50%
What Makes You Stand Out
1 or more years of customer support experience with customer interaction regarding products, parts, and services
1 or more years of factory experience with regular interfacing with design, engineering, and manufacturing
1 or more years of practical experience with John Deere machinery and equipment
Field experience with regular customer contact
Knowledge of Deere products, customers, markets and competitors
Education
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor's Degree in Engineering/Technology, Business/Management, Marketing, Education, or related area of study or equivalent experience
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
Highly competitive base pay
Savings & Retirement benefits (401K and Defined Contribution)
Healthcare benefits with a generous company contribution in the Health Savings Account
Adoption assistance
Employee Assistance Programs
Tuition assistance
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
Nearest Major Market: Davenport
Nearest Secondary Market: Moline
Job Segment: Design Engineer, Marketing Manager, Engineer, Agricultural, Engineering, Marketing, Customer Service, Agriculture
Copyright 2022 Deere & Company. All Rights Reserved.
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Worksite address
moline, IL, 61266, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.