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Job description
I BELIEVE THAT BETTER CARE BEGINS AT HOME. Compassionate care, uncompromising service and clinical excellence – that’s what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
nnKindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
nnThe PHCA (PERSONAL HOME CARE ASSISTANCE) CLIENT CARE SUPERVISOr is responsible for Quality Assurance of services provided in the home as well as relationship management of clients and PCAs for quality purposes. Serves as a member of the leadership team of the Branch.
nnnComplete and document all Supervisory Visits for the Branch in compliance with the schedule outlined in the PHCA Policies and Procedures.
nPoint of contact for customer service for clients and Personal Care Attendants (PCAs).
nCommunication with client/responsible party for coordination of service plan.
nIntroduction of new PCAs for all schedule changes with clients.
nAuditing of client files to insure compliance with all contracts.
nResponsible for all on-site management of PCA in client’s homes. Works in conjunction with the PHCA Staffing Manager to address performance issues.
nPlanning and execution of monthly PCA trainings.
nCo-manages PHCA Staffing Manager with recruiting, hiring and onboarding of employees.
nResponsible for collecting documents to submit claims for Long Term Care Insurance clients.
nBranch communication: send out birthday, sympathy cards to PCAs and Clients.
nManagement of the Branch Employee of the Month Program.
nDocuments all client and PCA communications in Soneto.
nAssists PHCA Staffing Manager with data entry and scheduling in Soneto.
nCommunicates with PHCA Branch Manager on an ongoing basis for operational and service improvements.
nPerforms other office functions as time permits and/or as assigned by the Sr. Director or designee.
nAvailable to fill in for Staffing Supervisors when they are out of the office.
nCompletes time cards correctly, legibly, thoroughly and on time.
n nRequired Skills
nnHigh School Diploma or equivalent required. Bachelor’s degree preferred.
nCurrent driver’s license. Must have reliable transportation and insurance.
nCurrent Certified Nurse Assistance license preferred.
nTwo years previous experience providing direct care to clients in a home setting.
nTwo – five years supervisory experience preferred.
nFamiliar with State and Federal laws pertaining to the industry as well as labor laws.
nStrong communication, interpersonal and organizational skills.
nExtensive telephone use is required.
nLocal car travel is required.
nMust read, write and speak fluent English.
n nRequired Experience
n~MON~
nnQualifications:
nnHigh School Diploma or equivalent required. Bachelor’s degree preferred.
nCurrent driver’s license. Must have reliable transportation and insurance.
nCurrent Certified Nurse Assistance license preferred.
nTwo years previous experience providing direct care to clients in a home setting.
nTwo – five years supervisory experience preferred.
nFamiliar with State and Federal laws pertaining to the industry as well as labor laws.
nStrong communication, interpersonal and organizational skills.
nExtensive telephone use is required.
nLocal car travel is required.
nMust read, write and speak fluent English.
n
Worksite address
monterey, CA, 93941, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.