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Job description
Information Systems Analyst (Hybrid in Coral Gables, FL)
Part time – 3 days a week (Tuesday‑Thursday) 8 AM‑4 PM in the Miami‑Coral Gables office.
Description
Help troubleshoot end‑user hardware (laptops, printers) and conference room technology; coordinate with third‑party vendors when required.
Maintain the IT hardware asset database and support automation efforts through scripting in PowerShell.
Support lower‑tier teams with training, documentation, and hands‑on assistance; assist higher‑tier teams with racking and testing of infrastructure equipment.
Provide support for remote workers and remote regional sites, including provisioning and deprovisioning activities related to regional office locations.
Stay current in relevant technologies, contribute to IT policies and procedures, and provide accurate technical solutions to employees.
Education
4‑year bachelor's degree or equivalent experience required.
Experience
Minimum of 3 years in a customer‑facing IT support role.
Minimum of 3 years supporting Microsoft end‑user technologies (Windows, Office applications, etc.).
Other Requirements
Excellent troubleshooting and diagnostic skills.
Excellent interpersonal, communication and customer care skills.
PowerShell experience.
Experience with infrastructure technology (servers, networking equipment) preferred.
Experience with an ITSM platform (specifically ServiceNow) preferred.
ITIL certification preferred.
Must be able to lift up to 50 lbs.
Approximately 5% travel may be required.
Strong written and oral communication skills.
Ability to work with different functional groups and levels of employees.
Strong organizational skills; ability to prioritize work and handle multiple tasks in a fast‑paced environment.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Telecommunications
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.