About this opportunity
Synergy Family Services lists this Information Technology and Quality Assurance Director opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
INFORMATION TECHNOLOGY AND QUALITY ASSURANCE DIRECTOR
Department: Information Technology and Quality Assurance Director
Employment Status: Contract – Full-time
Location: Remote
Hourly Rate: $50-55/Hour
Summary
Provides strategic oversight of quality assurance, information technology, data governance, reporting, and organizational process improvement. Leads and supervises the Quality Assurance Manager and oversees IT management and governance to ensure technology systems, databases, workflows, and automation support reliable operations and accurate reporting. Ensures data quality, reporting accuracy, regulatory compliance, documentation standards, and audit readiness across the agency. Partners with departments on data governance, technology strategy, compliance, and cross-functional improvement initiatives, while validating the accuracy and completeness of monthly, quarterly, and annual reports.
Responsibilities
Lead and supervise the Quality Assurance Manager
Ensure quality assurance findings are analyzed, interpreted, and integrated into agency workflows and processes
Oversee IT Manager performance and IT governance alignment
Ensure systems, databases, and workflows support accurate reporting
Monitor system reliability, data flow, and automation integrity
Collaborate on technology strategy and compliance
Oversee data quality, reporting accuracy, and compliance with regulatory standards.
Work with departments to ensure data governance policies are followed
Validate monthly, quarterly, and annual reports for accuracy and completeness
Lead cross-functional improvement initiatives
Oversee documentation standards and audit readiness
Qualifications
Experience with Information Technology infrastructure AND/OR bachelor’s degree in information technology, data analytics, health care administration, public health, business administration, social sciences, quality management, or a related field.
3 years of management experience
Excellent written and verbal communication
Knowledge of networking, Cybersecurity, cloud platforms and IT project management
Experience monitoring Key Performance Indicators
Experience in establishing continuous quality improvement practices
Strong leadership skills
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.