About this opportunity
Green Key Resources lists this Information Technology Help Desk Support opportunity in melville, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This is an excellent opportunity for a hard working individual to take on a dynamic role in a technologically diverse organization.
This position will deal with different aspects of technology, including Server, Network and Infrastructure troubleshooting, Voice and telephony troubleshooting, and all related components. The right candidate will interface with customers over the phone and directly, making customer service skills an important part of the troubleshooting tool set.
Qualifications:
Experience with backup and restore products for server and desktop
Microsoft Windows Server and Active Directory experience.
Cloud computing and hosting services experience (Office 365, Google G-Suite, RMM tools)
Basic local network connectivity troubleshooting experience (LAN / WiFi / Internet)
Experience with virtualization troubleshooting and administration (Vmware / Hyper-V / Generic Hypervisors)
Office 365 administration (mailbox creation, administration, and access configuration)
Terminal server / remote access administration - remote user profiles, VPN assistance, remote printing
Experienced desktop support (OS troubleshooting from basic break-fix to advanced disaster recovery of a non-booting systems) for Windows and MAC operating systems.
Mobile devices support (iPhones, iPads, Tablets), and associated desktop management software
At least 1 year experience in the IT support within a Managed Service Provider
Organization skills to keep multiple tasks prioritized to ensure proper time management
Outstanding phone and people skills
Remote and on-site problem-resolution skills
Strong Customer Service skills
Preferred Qualifications:
College degree in technical, business, or equivalent industry experience
Microsoft + Other Industry Certifications highly desired
Industry certifications from hardware vendors such as Dell, IBM, HP, and Cisco.
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Worksite address
melville, NY, 11775, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.