About this opportunity
7th Level Technologies lists this Information Technology Specialist Level 1 opportunity in sugarloaf, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
7th Level Technologies is a trusted provider of services including Managed IT Services, Industrial and Commercial Automation, Web Hosting, and Website Creation. Based in Sugarloaf, Pennsylvania, the company offers cutting-edge solutions tailored to meet diverse client needs. With a focus on innovation and customer satisfaction, 7th Level Technologies serves businesses across various industries. Their team works on delivering comprehensive solutions to drive efficiency and technological advancement.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Role Description
This full-time, on-site entry-level role focuses on initial user support, resolving common technical issues like password resets, software installation, and hardware setup via phone, email, or chat, and escalating complex problems to higher-level support team members. The specialist will also be responsible for assisting clients with their technical challenges and maintaining a high level of customer service. Key skills include strong communication, basic IT knowledge, and familiarity with ticketing systems to ensure user productivity. The role is based in Sugarloaf, PA.
Competencies
Associate's or Bachelor's degree in Information Technology, Computer Science, or relevant work experience is required
Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
Customer focused
Understanding of IT processes and procedures concepts
Excellent troubleshooting capabilities
Strong analytical and problem-solving ability to effectively prioritize and execute tasks
Good written, xhmxlyz oral, and interpersonal communication skills
Ability to work both independently and in a collaborative team environment
Excellent Customer Service abilities with a user-focused mindset
Required Education and Experience
Minimum of High School Diploma Required
Certificate and/or bachelor's degree in technology preferred
1 to 2 years of IT/help desk experience is required
Proficiency with Microsoft Office suite (including Excel, Word, and Outlook)
Worksite address
sugarloaf, PA, 18249, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.