About this opportunity
The Phoenix Group lists this Information Technology Support Analyst opportunity in westchester county, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The IT Support Analyst owns the resolution of end-user technical issues, implements system configurations, and maintains client documentation. The position supports client network infrastructure, manages equipment setup, and performs routine system maintenance and reporting.
Responsibilities:
Administering client hardware and network systems, improving operational efficiency, and ensuring high system availability to support business continuity
Respond to and resolve help desk tickets via ticketing systems
Install, configure, and troubleshoot workstations, network switches, wireless devices, and firewalls
Maintain accurate records of tasks, inventory, and client system configurations in PSA and documentation tools
Assist with network and system upgrades, patches, and updates
Provide high-quality written and verbal communication with clients
Document technical procedures and solutions for future reference
Support data entry, export, and reporting activities
Requirements:
Prior experience in help desk or technical support roles
Knowledge of Windows and macOS operating systems
Experience with network hardware, firewalls, and wireless devices
Familiar with PSA systems, ticketing tools, and documentation software
Relevant certifications (CompTIA A+, MCSA) preferred
Hands-on experience with LAN/WAN, VPN, and remote support tools
Ability to troubleshoot hardware and network issues • Strong written and verbal communication skills
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.