About this opportunity
Atlantic Group lists this Information Technology Support Specialist opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $30.00/hr
IT Service Delivery Specialist
We’re seeking an IT Service Delivery Specialist to join our North America IT team. This hands-on role supports daily IT operations and provides Tier 1 & 2 technical support to both local and remote users across the organization. You’ll troubleshoot hardware, software, network, and mobile issues, while helping improve IT processes, tools, and the overall end-user experience.
Responsibilities
Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks)
Diagnose, resolve, and document issues in ServiceNow; escalate when needed
Manage provisioning/deprovisioning of user accounts, hardware, and application access
Maintain IT compliance and security best practices
Collaborate with IT, cybersecurity, and business teams to drive improvements
Contribute to knowledge base articles and process documentation
Qualifications
1+ years of Service Desk / IT support experience
Strong troubleshooting skills across Windows, Mac, and mobile devices
Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.)
Experience with wired and wireless networks
Excellent communication and organizational skills
ITIL, ServiceNow, or other IT certifications a plus
Benefits
Medical insurance
Vision insurance
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.