About this opportunity
Elevate Technology Group lists this Information Technology Support Specialist (Manhattan) opportunity in manhattan, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role: Information Technology Support Specialist
Location: Manhattan, New York
Salary:
$65,000 - $75,000 + Benefits
We’re working with a rapidly growing Ecommerce / Retail organization in Manhattan that is looking to add an Information Technology Support Specialist to its internal IT team.
This is a hands-on, business-facing IT Support role providing technical support across users, devices, Microsoft 365, SaaS applications and internal systems.
You’ll be responsible for resolving day-to-day technical issues, managing user accounts and devices, supporting onboarding and offboarding, and ensuring employees have the technology they need to work effectively.
Alongside traditional IT support, you’ll also gain exposure to AI and automation initiatives, helping employees make better use of tools including ChatGPT, Claude and Microsoft Copilot.
Responsibilities
Provide day-to-day IT and technical support to users across the business
Troubleshoot hardware, software, application and connectivity issues
Support Microsoft 365, including Outlook, Teams and SharePoint
Manage user accounts, permissions and access across internal systems
Support Windows and macOS laptops and devices
Assist with device configuration, deployment and management
Manage IT onboarding and offboarding, including accounts, hardware and licenses
Support SaaS applications and third-party business systems
Troubleshoot basic networking, VPN and connectivity issues
Maintain IT documentation, knowledge articles and user guidance
Help employees effectively use AI tools including ChatGPT, Claude and Microsoft Copilot
Work alongside Data & AI Engineering on automation and technology improvement initiatives
Requirements
2+ years of experience in IT Support, Helpdesk, Desktop Support, Service Desk or End User Support
Hands-on experience supporting Microsoft 365 environments
Experience troubleshooting Windows and/or macOS devices
Understanding of Active Directory and/or Microsoft Entra ID
Experience with user administration, permissions and access management
Strong hardware, software and application troubleshooting skills
Strong communication skills and confidence supporting non-technical users
Good understanding of general IT infrastructure and networking
Exposure to ChatGPT, Claude, Microsoft Copilot, Gemini or other AI tools
Interest in AI, automation and emerging technologies
Desirable
Experience with Microsoft Intune, MDM or other device management platforms
Experience with Google Workspace, Okta or modern SaaS environments
Knowledge of TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting
Exposure to Power Automate, Zapier, n8n or similar automation platforms
Why Apply?
This is a strong opportunity for an Information Technology Support Specialist looking to develop beyond traditional helpdesk support.
You’ll join a growing organization, work across a modern IT environment and gain exposure to AI, automation and process improvement while continuing to build your core IT support and infrastructure experience.
Keywords: Information Technology Support Specialist, Information Technology Specialist, IT Support Specialist, IT Support Technician, IT Specialist, Technical Support Specialist, Desktop Support Specialist, Desktop Support Technician, Helpdesk Technician, Help Desk Technician, Service Desk, End User Support, Technical Support, Microsoft 365, Office 365, Entra ID, Azure AD, Active Directory, Intune, MDM, Windows, macOS, SaaS Support, Okta, Google Workspace, Networking, AI Tools, ChatGPT, Claude, Microsoft Copilot
Worksite address
manhattan, NY, 60442, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.