About this opportunity
Insight Global lists this Information Technology Support Specialist opportunity in wendell, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position: IT Support Technician
Duration: 12-month contract - possible extension
Location: Wendell, NC - 100% onsite
Pay Rate: $30-40/hr
MUST HAVES
Hands-on Desktop Support, IT Support, Help Desk, or End User Support experience
Experience troubleshooting laptops, desktops, printers, mobile devices, hardware, software, and operating systems
Experience imaging, configuring, deploying, and re-imaging laptops/workstations
Microsoft 365 troubleshooting/support experience
Strong customer service and communication skills
Ability to work 100% onsite in Wendell, NC
PLUSSES
Experience supporting IT in a manufacturing or industrial environment
Experience with IT asset management/inventory
Experience supporting conference room/AV technology
Experience supporting employee onboarding/offboarding and PC refreshes
Experience working in a larger enterprise environment
DAY-TO-DAY
One of our customers is seeking an IT Support professional to sit onsite in Wendell, NC. This individual will serve as one of the onsite IT points of contact for employees and provide hands-on support for laptops, desktops, mobile devices, printers, Microsoft 365, and general workplace technology. They will troubleshoot hardware, software, and operating system issues while owning problems from initial request through resolution.
This person will also image, configure, deploy, and re-image computers, support new-hire onboarding and employee offboarding, maintain IT asset inventory, and make sure appropriate equipment is available for new users and PC refreshes. They will support conference room technology and assist with local IT projects, office moves, equipment upgrades, and occasional technology needs within the manufacturing environment.
WHAT THEY'RE REALLY LOOKING FOR
Someone who is a hands-on onsite IT support person, not someone who has only worked remote help desk/ticket support. They need someone comfortable physically working with devices, setting up users, imaging and deploying PCs, troubleshooting issues directly with employees, and taking ownership of problems through resolution.
Customer service is going to be important. They want someone proactive who doesn't just pass off a ticket, but has that "get it done" mentality and can be a reliable onsite IT resource.
Worksite address
wendell, NC, 27591, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.