About this opportunity
OneMain Holdings lists this Inside Auto Loan Representative opportunity in west valley city, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Auto Loan RepresentativeAt OneMain, our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership's sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills.In the RoleReach out to customers via outbound calls or responding to inbound calls from potential customersCommunicate with dealer and merchants in handling escalated situationsForm close partnerships with supporting business partners such as Product Support Managers, Verifications, and UnderwritingAssist in collateral swaps and unwinding of purchase loansIdentify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importanceProcess applications and closing secured title or auto loansImplement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goalsRead and understand credit bureau reports and maintain a high level of personal lending product knowledge.Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure complianceActively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environmentRequirementsHigh School Diploma or GED.Sense of urgency in meeting or exceeding application processing goalsPreferred2 or more years' experience in inside sales, customer service, retail, or call center environment.Basic understanding of credit or personal finance concepts.Bilingual: SpanishLocation: OnsiteOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurancesUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementPaid time off (15 days' vacation per year, prorated based on start date)Paid sick leave as determined by state or local ordinance (prorated based on start date)11 Paid holidays (4 floating holidays, prorated based on start date)Paid volunteer time (3 days per year, prorated based on start date)OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Worksite address
west valley city, UT, 84119, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.