Job description
Join the team at Prescott’s, Inc. — where quality meets care.
Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.
This position will be supporting Prescott's Inc and located either remote or onsite at our Monument, CO location.
This position supports Prescott’s inside sales motion with a primary focus on renewal of service contracts and warranties, new business development, lead generation, and coordinated cross-sell and up-sell opportunities across multiple business units. The Inside Sales - Contract Support Specialist will support two defined sales territories and work in close partnership with sales representatives and business unit field technicians to drive growth in a structured, coordinated, and enterprise-aligned manner across Surgical Microscopes, Pumps, Monitors, Anesthesia, Washers, and Veterinary Equipment.
We are currently seeking a Inside Sales - Contract Support Specialist to join our dynamic team. In this role, you will be responsible for engaging customers, managing contract-related sales activity, and selling the enterprise-level capabilities of Prescott’s—not just individual products or services. You will act as an extension of the field sales organization, helping ensure continuity of coverage, consistent messaging, and disciplined follow-through across assigned territories.
This role is highly collaborative and requires tight integration with field sales teams, business unit leaders, and field technicians. Success in this position depends on your ability to document outreach, customer interactions, and deal progression in real time, ensuring visibility, accountability, and alignment across the broader commercial organization.
This is paid hourly, with an annual equivalent of $37,440 to $45,760 USD/year plus commissions. Commissions earnings at plan is targeted at $50k.
Responsibilities:
Manage a high volume of incoming leads and convert them into sales opportunities
Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
Utilize a consultative selling approach to educate customers on the benefits and features of our products and services
Track and manage leads, pipeline, and sales activities using NetSuite CRM software
Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale
Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
Provide periodic territory sales forecasts
Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets
Provide exceptional customer service and support throughout the sales process
Perform other duties as assigned
Requirements
High school diploma or GED required
Minimum of 1-2+ years of experience in inside sales or a customer service role
Proven track record of meeting or exceeding sales targets
Strong phone presence and ability to engage customers and build rapport
Ability to quickly understand customer needs and recommend appropriate solutions
Understanding of marketing and sales motions
Eligible to work in the United States
Preferred:
Experience working with NetSuite is a plus
Familiarity with the healthcare or medical device industry is a plus
Prior experience working with field sales reps and cross-functional business units is a plus
Benefits
What we offer:
At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:
Paid time off
Healthcare insurance (medical dental, and vision coverage)
Accident insurance, critical illness, and hospital indemnity insurance
Short term (employee paid) and long-term disability (employer paid)
401K plan with company matching
Continuous learning and development - offering opportunities for training, workshops, and certifications
Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.