Inside Sales Coordinator

Job description

Job Summary

The Inside Sales Coordinator is responsible for providing support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems and managing international orders. This sales support role is the vital link between our customers and our internal teams. The essential role is to ensure smooth communication, accurate order processing, and exceptional service delivery.Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction

Handles basic issues and problems and refers more complex issues to higher-level staff

Manages sales orders from existing customers via email and phone

Corresponds regularly with customers

Works with account managers to comply with customer requests and to solve customer problems

Works with all internal teams to successfully deliver international documentation for all orders

Maintains positive relationships with customers and internal teams

Works with Account Managers to enhance sales programs

Ensures accuracy in data entry for quotes and orders

Collaborates across departments including sales, logistics and purchasing

Prepares various reports and correspondence as required

Contributes to team success by meeting individual goals and supporting team objectives

Performs other duties as required

Qualifications

Minimum of high school graduate

2 years+ of experience, preferably in customer service

Possesses beginning to working knowledge of subject matter

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc)

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Ability to multitask and work independently in a fast-paced setting

Spanish speaking required

Medical, dental, and vision insurance

Health savings account with company contribution

Basic and voluntary life and insurance and disability insurance

401(k) with company match

Paid vacation and holidays

Employee stock purchase program

Wellness programs and more

The Company is an Equal Opportunity Employer.

Worksite address

union city, GA, 30291, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.