About this opportunity
HOCON GAS lists this Inside Sales Medical opportunity in guilford, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Why This Role Matters
Every conversation you have helps someone get essential services set up quickly and confidently during a major life transition, whether theyre moving into a new home or switching providers. As one of the first people customers interact with, youll directly influence revenue growth, customer satisfaction, and the overall experience they have with our company from day one.
This role is ideal for someone who enjoys turning inbound opportunities into long-term customers through consultative selling, attentive service, and strong follow-through.
Drive Inbound Sales Growth
Respond to inbound customer inquiries generated through our IVR system, phone channels, and web submissions.
Qualify customers and recommend solutions that best fit their needs.
Convert opportunities across key customer segments, including move-in/move-out customers, customers switching providers, and new residential customers.
Guide customers through the sales process and work toward successful first-call resolutions whenever possible.
Own the Customer Journey
Create a straightforward, low-friction buying experience that builds customer confidence.
Coordinate with local service teams to schedule site visits and installations.
Ensure all customer and installation information is complete and accurately documented before handoff.
Support a smooth transition to the service team following installation.
Support inbound sales activity across multiple service centers within your assigned region.
Adjust priorities as call volume fluctuates due to seasonal demand and business needs.
Maintain CRM Accuracy and Performance Visibility
Record customer interactions, lead outcomes, and sales activities in Salesforce.
Monitor personal performance metrics and identify trends affecting conversion rates.
Participate in coaching sessions, team meetings, and ongoing skill development.
2+ years of inside sales, inbound sales, or customer-facing sales experience.
~ Demonstrated success meeting or exceeding sales goals in a phone-based sales environment.
~ Experience using Salesforce or a comparable CRM platform to manage customer interactions and sales activity.
~ Ability to manage multiple customer conversations while maintaining accuracy, organization, and follow-through.
Familiarity with IVR-routed inbound sales environments.
Experience coordinating schedules, installations, or service delivery across multiple teams.
Associates or Bachelors degree in Business, Communications, or a related field.
Experience handling customer objections and using a consultative sales approach.
Complete onboarding and product training to become proficient in our residential offerings, pricing, promotions, and sales process.
Learn our inbound lead workflow, IVR routing process, Salesforce CRM, and installation scheduling procedures.
Begin handling inbound customer inquiries with coaching support while building confidence in qualification, objection handling, and closing conversations.
Establish a consistent process for documenting customer interactions, coordinating installations, and handing off completed sales to operations teams.
Independently manage a full pipeline of inbound phone and web-generated leads.
Maintain accurate Salesforce records and handoff documentation that enables smooth, on-time installations.
Build strong working relationships with branch and operations teams, resulting in a seamless customer experience from sale to service activation.
The people who thrive in this role are those who enjoy helping customers make informed decisions while balancing sales performance with a great customer experience. Youll have clear expectations, regular coaching, and the autonomy to own your results while working closely with teammates who want to see each other succeed.
Pay:
$24 hourly with a commission plan
Medical, dental, and vision insurance options
~ Health Savings Account (HSA) & Flexible Spending Account (FSA)
~Tuition reimbursement
~ Paid holidays and paid time off
~ Company-paid $50,000 life/AD&D insurance
~ Long-term disability coverage
~ Employee Assistance Program (EAP)
~ Optional supplemental life and short-term disability coverage
We believe great sales results come from treating customers well and supporting each other as a team.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.