About this opportunity
Minerals Technologies lists this Inside Sales & Service Coordinator opportunity in falls village, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Inside Sales & Service Coordinator
Company: Specialty Minerals Inc., a Minerals Technologies company, is the largest supplier and global leader in providing Precipitated Calcium Carbonate (PCC) and Ground Calcium Carbonate (GCC) specially designed for customers' application needs.
Location: USA | Remote US - Ideal candidate will be able to report to one of the following offices regularly as needed for meetings: Adams, Mass., Canaan, CT, Bethlehem, PA, or Lucerne Valley, CA.
Compensation:
Approximately $90k - $100k annually
What We Offer:
Competitive pay, commensurate with experience
Health/Dental/Vision plans
401k company match
Life Insurance
Short Term Disability & Long-Term Disability
Educational Assistance
Employee Assistance Plan
Responsibilities
The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and support for existing customers. The overall objective is to maintain the daily workflow required to develop opportunities and provide a customer centric experience.
Inside Sales
Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.
Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
Maintain current documentation for the Performance Minerals intranet resources
Act as a liaison for established distributor relationships
Pricing Implementation
Manage Master Price document (MPAL) real time updates
Act as gatekeeper for price changes and new price implementations against published approval limits
Interface with Billing and CSR teams to ensure accurate order invoicing
Investigate payment discrepancies to point of resolution
Coordination of communications for pricing announcements
Track and process distribution channel rebate claims and commission payments
Reporting & Data Analysis
Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
Maintain ownership of the PMIN Division's Salesforce CRM system
Maintain or Develop Sales Pipeline Dashboard Reports
Ensure input data is kept up to date
Customer Service Support
Develop a fully integrated understanding of core customers and product lines
Support the PMIN division's CSRs as a flex team member with ability to pick up additional order management in times of demand surges.
Develop standard work and reference documentations for CSR teams across the Performance Minerals division
Management of Special Projects
Skills and Competencies
Customer-focused mindset with proactive communication
Strong coordination and follow-through
Capable of managing priorities independently
Ability to coordinate across production, logistics, and sales teams
Problem resolution and conflict management
Knowledge of Oracle ERP and Salesforce CRM preferred
Background in Manufacturing Customer Service strongly preferred
OE/Lean
Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving.
Qualifications
Qualifications/Requirements
The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.
Education:
4-year college degree required.
Knowledge & Abilities: Must have excellent Microsoft Word, Excel, Power Point and communication skills. An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position.
Travel: Limited travel may be required
Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, and phone calls.
Work Hours: Full time, Monday-Friday with normal scheduled hours of 8:00AM – 4:30PM. Occasional overtime may be required.
Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position.
Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.
Worksite address
falls village, CT, 06031, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.