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Job description
Benefits/Perks
nCompetitive Compensation + productivity bonus
nCareer Growth Opportunities
nJob Summary
nWe are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.
nResponsibilities
nPlace outbound calls and receive inbound calls
nIdentify the reason for the customer’s call, collect relevant information, and provide solutions
nRefer to premade scripts for a variety of customer service topics
nUpsell products and services when appropriate
nUse best practices in customer service techniques to develop rapport and build relationships with customers
nDocument all customer interactions
nAttend training to maintain up-to-date skills and knowledge
nQualifications
nHigh school diploma/GED
nPrevious experience as a call center representative, or inside sales representative, or a similar role is preferred
nMust be Result oriented. This is a high-paced environment.
nExcellent phone and verbal communication skills
nUnderstanding of active listening techniques
nFamiliarity with Customer Relationship Management (CRM) programs
nAbility to work well under pressure
nHighly organized with the ability to prioritize projects and manage time effectively
Worksite address
el monte, CA, 91734, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.