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Job description
About the Role
We’re hiring a Project Manager to support a multi‑year enterprise digital transformation program with one of our largest U.S. customers. This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management.
Program & Project Delivery
Own the end‑to‑end delivery plan across multiple business units.
Drive sprint planning, dependencies, timelines, and risk management.
Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
Align functional, technical, data, and product stakeholders on scope and delivery expectations.
Ensure a consistent operating model across all business units and workstreams.
Stakeholder Management
Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
Prepare and lead SteerCo, governance sessions, BU syncs, and enablement workshops.
Build crisp, executive‑ready materials (roadmaps, dashboards, progress summaries).
Maintain strong communication and alignment across a complex stakeholder landscape.
Consulting & Advisory
Bring structure, clarity, and best practices to a fast‑moving enterprise program.
Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
Identify gaps and propose actionable solutions to accelerate adoption and performance.
Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.
Quality & Delivery Excellence
Ensure configurations and deliverables meet requirements and follow governance guidelines.
Track adoption, usage, and value realization; schedule risks before they become issues.
Support run‑phase operations (activation strategy, quarterly coaching cycles, content updates).
Maintain high delivery standards in a dynamic, multi‑BU program.
What You Bring
Required
4–7+ years in consulting, SaaS delivery, digital transformation, or enterprise program management.
Strong customer‑facing presence with experience managing senior stakeholders.
Proven ability to drive delivery in a complex enterprise environment.
Excellent project management skills – planning, risk management, documentation, governance.
Strong communication, executive storytelling, and meeting facilitation skills.
Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).
Preferred
Experience in enablement, customer experience, or operational performance programs.
Background in analytics, KPIs, or coaching frameworks.
Experience with AI‑driven platforms or digital adoption technologies.
Experience in large‑scale contact center, retail, automotive, or field service operations.
Bilingual (French/English) is a bonus.
Compensation & Benefits
Base Salary: Competitive, commensurate with experience
Vacation: Unlimited paid time off
Sick Days: 10 per year
Health Benefits: A dedicated allowance to choose the best option for your health.
Where You’ll Work
Location: Manhattan, New York (Hybrid – 3 days/week on site)
Job Type: Full‑time, Permanent
Office Address: 27 W 20th St, 8th Floor, New York, NY 10011
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.