Insomniac - Manager, Back of House Operations

Job description

Operations Manager

Insomniac is currently seeking an Operations Manager who focuses on back of house (BOH) operations. This person is detail oriented and experienced in managing multiple departments within the operations within the back of house areas of Insomniac concerts. They are able to pre plan and execute upon plan in a way that is the most effective for Insomniac's festival model. This position will report to the Senior Festival Producer. This is not a remote position and will be required to report into our office on a hybrid schedule.

Responsibilities include:

Manage all departmental planning and execution of back of house operations

Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals

Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site

Partner with Site Production to ensure all departments have enough workspace on-site

Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures

Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations

Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors

Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac's travel policies

Create the staff guide and ensure it is distributed to all departments on site per show

Ensure OSHA-certified PPE is readily available to staff on-site

On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress

Assist other departments on site as needed

Reporting responsibilities include:

This department has the responsibility to look after the budget and operations of: credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportation

The departmental forecast will be the responsibility of this manager with the ultimate goal of finishing out a show under budget or meeting budget

Credentials & Guest Lists responsibilities include:

Manage festival guest list requests and operations, and audit allocations

Partner closely with the Procurement Manager to bid BOH assets & operations

Oversee the creation, order, and distribution of all credential assets

Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director

Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space

Forecast, compile, and manage all credential, catering, and radio requests for each assigned show

Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location

Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests

Artist Relations & Logistics responsibilities include:

Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation

Review artist hospitality rider requests, and ensure costs are aligned with the show budget

Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic

Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space

Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route

General responsibilities include:

Recruit, hire, train and develop operational support team members

Frequent travel will be required (economy)

Qualifications include:

5+ years of event coordinating/planning and execution

Proficiency in spreadsheets

Ability to effectively manage groups of staff

Must be motivated with an "Everything is possible" attitude

Must be an active problem solver, instilled with a sense of urgency for projects large and small

Work environment includes:

Must be able to tolerate loud noise levels & busy environments

May work in drastic temperature climates

Must be willing to travel frequently to work events during holidays, evening and weekend hours, as required, to meet deadlines

Equal Employment Opportunity

Insomniac strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Salary Pay Range: $75,000.00 - $85,000.00 USD

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Worksite address

calabasas, CA, 91302, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.