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Job description
We are seeking a senior‑level Account Manager with experience in P&C account management and a preference for BPO insurance contracts, contact center operations, client services, or account management. The role involves managing client communications, nurturing key relationships, tracking documentation, policy changes, deadlines, and legal regulations.
Account Managers will handle day‑to‑day client relationships, including strategic planning, change management, process creation and adherence, and service delivery as the primary point of contact for our P&C clients and operations teams.
Key Responsibilities
Develop a detailed understanding of client products and services
Manage growth and oversee the sales operation
Improve and strengthen existing P&C programs
Provide input, innovation, and support to the Management Team
Project manage new launches and initiatives, including process design and implementation
Ensure program efficiency and financial performance
Qualifications
10+ years of insurance experience building and managing Property and Casualty and Life insurance programs
Ability to work professionally in a fast‑paced environment
Proficient in Microsoft Office Suite
Experience managing complex business processes
Effective communication skills
Problem‑solving and analytical ability
Professional designation (CPCU/CIC/AAI/CISR) preferred
Must be authorized to work in the country where the job is based
Benefits
Paid Time Off (PTO) and paid holidays
Incentives & rewards through contests with cash bonuses and prizes
Health benefits: medical, dental, vision (eligible after 60 days, MEC after 30)
Retirement savings programs, where available
Short‑term disability coverage
Life insurance options
Supplemental insurance (accident and critical illness)
Career growth opportunities with an internal promotions focus
Paid training to develop new skills while earning a paycheck
Fun, engaging work environment with a team‑oriented culture
Casual dress code
Location and Other Requirements
Must be willing to submit a Level II background and/or security investigation with a fingerprint. Job offers contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers contingent on drug screening results.
This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, and lift up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI welcomes qualified applicants with criminal histories in a manner consistent with local and federal requirements.
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.