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Job description
Claims CoordinatorAs the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental workManages data entry for each claim from First Notice of Loss through to completion of job in the CRM systemDaily review of compliance tasks and all job tasks are completed on timeMonitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle timesEnsure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial callCreates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standardsManages Customer Service issues and complaints, documenting actions and resolutionUnderstanding of all company cycle times and SLAs required for each job and phaseClient Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjusterEnsure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as requiredMay be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimateHigh school diploma/GED requiredBachelor's Degree or applicable experience preferred, work experience will be consideredIICRC Certifications preferred but not required: WTR, ASD, OCT, STCExceptional Customer Service skills1-3 years of Xactimate experience required- proficient use Xactimate 28Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) requiredPersonal time management and organizational skillsStrong verbal and written communication skillsDependable and adaptable to operate within a fast-paced work environmentAbility to manage highly confidential informationStrong problem-solving skillsProficient at using Microsoft Office, Outlook, CRM softwareExperience do you have with customer interaction and conflict resolutionCompensation: $60,000.00 - $75,000.00 per year
Worksite address
irvine, CA, 92616, US
Who can apply
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