About this opportunity
AAA Central Penn lists this Insurance Customer Service Agent opportunity in harrisburg, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a Team That Puts People First!At AAA Central Penn, our members are at the heart of everything we do—and we believe our team members deserve the same level of care and support. From recognition programs and engagement opportunities to giving back in our local communities, we're proud of the work we do, and we genuinely enjoy doing it together.Yes, we work hard to serve our members—but we also work hard to create a workplace that's welcoming, inclusive, flexible, and fun.At AAA Central Penn, every voice matters, collaboration is key, and our team culture is something we're truly proud of.We believe great work deserves great benefits:Generous, front-loaded Paid Time Off—no waiting months to take that dream vacation1 Personal Day8 paid company holidays, including Christmas Eve and New Year's EveMedical, Dental, and Vision benefitsHealth Savings Account (with employer contribution) and Flexible Spending Accounts401(k) with up to 6% company match, fully vested from day oneLife Insurance and Long-Term Disability at no cost to youEarn up to 3 additional PTO days each year for volunteering and participating in AAA Cares eventsTuition ReimbursementFree AAA Premier MembershipExclusive discounts and perks on travel, branch services, car batteries, and moreAbout the RoleDo you thrive in a fast-paced, rewarding customer service environment? Do you enjoy helping others understand how to protect what matters most? If so, AAA Central Penn is looking for an Insurance Client Service Agent to join our growing insurance team.This role is key to managing existing client accounts while delivering exceptional service. You'll partner closely with Insurance Sales Agents to maintain active accounts, support renewals, provide quotes, identify upselling opportunities, and ensure our clients feel confident and cared for every step of the way. This role offers a competitive hourly rate plus the opportunity for commission.New to insurance? No worries. If you don't yet have your Property & Casualty license, we've got you covered—we'll help you prepare for the licensing exam and pay for the exam cost. (Licensure is required within 6 months of hire.)Essential FunctionsMaintain valid Pennsylvania Property & Casualty and Life & Health insurance licensesManage client accounts to support renewals, cross-selling, and client retentionConduct exposure and needs analysis to provide informed recommendationsProspect, quote, and process policies using internal and external systemsDeliver excellent customer service via phone, email, and in-person interactionsReview applications for completeness and accuracy prior to compliance submissionMeet established sales goalsProvide clerical and administrative support to the insurance team as neededFollow established workflows and protect client confidentialityPromote AAA products and refer opportunities across lines of businessPerform other duties as assignedKnowledge, Skills, and AbilitiesHigh school diploma or equivalentInsurance licenses preferred but not required at hireCustomer service, administrative, or insurance experience preferredStrong communication and time-management skillsAbility to work independently and collaborativelyAttention to detail and comfort working with numbers and quotesAbout AAA of Central PennsylvaniaFor more than 100 years, AAA has been synonymous with exceptional service. With over 60 million members nationwide, AAA provides peace of mind through roadside assistance, travel, insurance, and financial services. Join us and become part of a trusted legacy—while building a career you can be proud of.Our Culture & Community CommitmentEmployee Engagement We celebrate our people with birthday and anniversary recognition, quarterly and annual awards, contests, trivia, department celebrations, and a company-wide annual event. Team members also have opportunities to participate in committees focused on wellness, safety, and engagement.AAA Cares Giving back is one of our core values. Through AAA Cares, team members are encouraged—and rewarded—for volunteering with local nonprofit organizations that make a positive community impact.AAA Central Penn is proud to be an Equal Opportunity Employer (EOE/M/F/D/V)
Worksite address
harrisburg, PA, 17101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.