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Job description
Salary
$60,538.00 - $92,010.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-
Department
Insurance Department
Division
IN Hlth Cre Div
Opening Date
09/30/2026
Closing Date
10/13/ :59 PM Eastern
Job Code
05380
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
G1
Pay Group
ST07
Bureau / Division Code
Bureau / Division
Health Care Division
Worksite Address
393 Walnut Street
City
Harrisburg, Pennsylvania
Zip Code
17128
Contact Name
Jachy Meyers
Contact Email
THE POSITION
The Insurance Investigator 2 position with the Pennsylvania Insurance Department gives you the chance to help protect consumers while building strong investigative skills. This role allows you to work with real complaints and make a positive impact by guiding people through important insurance issues. You will learn how to review complex cases and communicate clearly with the public. This opportunity supports your growth while helping ensure fair and lawful insurance practices.
DESCRIPTION OF WORK
This role focuses on investigating consumer insurance complaints, educating the public, and ensuring compliance with insurance laws and regulations. As a Insurance Investigator 2, you will perform the following duties:
Complaint Review: Investigate complex health and disability insurance complaints and prepare detailed notes and reports
Public Communication: Respond to telephone inquiries and provide clear information about insurance laws and industry trends
Independent Investigation: Complete case reviews and make informed decisions with periodic oversight from supervisors
Trend Identification: Recognize patterns and promptly refer suspected violations to management
Event Representation: Attend consumer events, recovery centers, and formal hearings when required
Project Work: Handle special assignments and projects to support division goals
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $60,538 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Insurance Investigator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster. College level training may be substituted on a year-for-year basis for four years of the required experience; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.