About this opportunity
Humane Society for Hamilton County lists this Intake & Adoption Counselor opportunity in fishers, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Intake & Adoption Counselor
Sometimes the difference between an animal finding their way home and continuing to wait is one compassionate conversation. You could be the person who makes that difference.
Humane Society for Hamilton County | Fishers, IN $16.00-$17.00/hour
At the Humane Society for Hamilton County, our Intake & Adoption Counselors are often the first people someone meets when they walk through our doors-and sometimes the last person they speak with before taking their new family member home.
We're looking for someone who can make people feel welcome, stay calm when emotions are high, and keep dozens of moving pieces organized without losing sight of why the work matters.
As an Intake & Adoption Counselor , you'll help potential adopters find the right match, review and process adoption applications, complete adoption paperwork, assist families surrendering animals with compassion, help reunite lost pets with their owners, answer questions from the public, and connect people with the right resources throughout HSHC. Intake & Adoption Counselor Job...
You'll also be one of our primary customer-service representatives-greeting visitors, answering phones and emails, processing donations, entering information into PetPoint, and working closely with departments throughout the shelter. Intake & Adoption Counselor Job...
But this isn't ordinary front-desk customer service.
Some conversations will be joyful. You'll watch families meet the animal they've been waiting for and help make the adoption official.
Others may be difficult. Someone may have lost their pet. Someone may believe they can no longer keep an animal they love. An adopter may be frustrated. The lobby may be busy, the phone may be ringing, and three people may need you at the same time.
You'll need the empathy to understand what someone is going through and the judgment to figure out what needs to happen next.
It's fast-paced. It's emotional. Plans change quickly.
But if you're someone who can stay kind under pressure, genuinely enjoys helping people, and wants your work to directly help animals find and stay in loving homes, this could be exactly where you belong.
You might be the one if you:
Have at least one year of customer service experience
Genuinely enjoy working with people from many different backgrounds and circumstances
Are comfortable having conversations that can sometimes be emotional, stressful, or difficult
Communicate clearly and professionally in person, by phone, and through email
Can multitask without making the person standing in front of you feel like they're just another task
Are comfortable using computers, Microsoft Office, email, and database systems such as PetPoint
Are a self-starter who can recognize what needs attention and take initiative
Can problem-solve, prioritize, and pivot quickly when the day changes unexpectedly
Are Fear-Free Certified or willing and able to become certified
Perform physical activity including bending, standing, and lifting throughout an 8-10 hour workday
Are flexible to work nights and weekends
Are comfortable working in an animal-shelter environment with animal sounds, odors, hair, and allergens
Believe every life is worth saving-our No-Kill Philosophy and "whatever it takes" culture are part of who we are
These requirements reflect the customer-service, physical, communication, problem-solving, and flexibility expectations in the position description. Intake & Adoption Counselor Job...
What you'll actually be doing:
You'll help keep animals moving safely into and out of our shelter by: Reviewing and pre-approving adoption applications and helping match adopters with appropriate animals
Completing adoption paperwork and speaking with prospective adopters about placement
Processing animal intakes and providing shelter-diversion resources when appropriate
Helping reunite lost animals with their families
Providing animal-welfare information and resources to the public
Greeting visitors and helping them find the right department or service
Answering calls, emails, and customer questions
Entering accurate information into PetPoint
Processing donations and completing end-of-day cash and credit-card reconciliation
Working closely with other HSHC departments
Keeping customer-facing areas clean, organized, and welcoming
Those functions come directly from the role's daily responsibilities. Intake & Adoption Counselor Job...
What's in it for you:
For eligible full-time employees, HSHC offers: Medical, dental, and vision insurance
Short- and long-term disability coverage
FSA/HSA options
Life insurance
401(k) matching
Generous vacation and PTO accruing from day one
A robust employee pet-benefits program, including discounted veterinary care and select free pet supplies
The chance to do work where the outcome isn't just another completed transaction-it's an animal getting another chance
If you're the person who can bring calm to chaos, compassion to difficult conversations, and warmth to someone's first experience with HSHC , we'd love to meet you.
If your heart is already saying yes, don't wait. Apply today.
Worksite address
fishers, IN, 46085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.