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Job description
Intake Coordinator- Psychiatry (100% Onsite)The BCH Outpatient Psychiatry Department is in an exciting phase of growth and transformation. We are expanding our services and specialties to better meet the needs of children, adolescents, and families seeking high-quality mental health care. Our program has grown into a state-of-the-art behavioral health sciences center, serving patients across a wide range of diagnoses and clinical needs. Position Summary As an Intake Coordinator, you would play a vital role in this expansion by serving as a key point of connection for families at the start of their care journey. This period of growth offers meaningful opportunities for learning, collaboration, and professional development as we continue to strengthen and evolve our operation - making this an ideal role for someone who is organized, compassionate, and motivated to grow within a dynamic behavioral health setting. Key ResponsibilitiesSchedule and triage appointments for new behavioral health patients, coordinating with clinicians, families, and clinic locations in accordance with departmental guidelinesScreen referrals and patient needs, assigning cases to appropriate clinicians and supporting case management workflowsCollect, verify, and enter patient demographic, referral, and behavioral health insurance information into EPICVerify insurance coverage, obtain authorizations, and review benefits, copays, and out-of-pocket costs with caregiversScreen patients for service appropriateness and escalate clinical or logistical concerns as neededDistribute and track electronic intake forms and manage waitlistsAnswer, screen, and route phone calls; de-escalate families in crisis and triage urgent requestsMonitor and respond to electronic communications from families and cliniciansCreate patient registrations and appointment requests in EPICSupport front-desk Patient Experience Representative functions as needed, including check-in and waiting room monitoringCollaborate with interdisciplinary OPS team members to support patient care goals and promote a team-oriented environmentPerform additional duties as assigned, including support during public health emergenciesMinimum Qualifications Education High School Diploma or GED required Experience At least one year of experience in a healthcare, administrative, or patient-facing role preferred Schedule M-F: 40 hours/week. 100% in person
Worksite address
brookline, MA, 02446, US
Who can apply
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