About this opportunity
Refugee Women’s Alliance (ReWA) lists this Intake Coordinator opportunity in seattle, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you organized, people focused, and comfortable helping others navigate new or unfamiliar processes? Do you enjoy creating a welcoming experience while keeping details, documents, and next steps organized? Well, you’re in the right place! Refugee Women’s Alliance (ReWA) is hiring an Intake Navigator to join the team in Seattle, WA to support clients through the first steps of accessing immigration legal services.
Key Details:
Pay: $25-$29 per hour depending on experience
Benefits: Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays, and more
Location: Primarily onsite role (four days onsite, one remote, once onboarded) based at ReWA’s MLK office in Seattle, with regular travel to other ReWA locations
Schedule: Full time, Monday-Friday, 37.5 hours/week
Who We Are:
Refugee Women’s Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties.
ReWA’s Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is continuing to expand and strengthen how clients access and move through its services.
To learn more, visit rewa.org
What You’ll Do:
As Intake Navigator, you’ll be one of the first points of contact for clients entering ReWA’s Immigration Legal Services program. You’ll help clients move smoothly through the intake process by gathering information and documents, coordinating consultations, collecting payments, and making sure everything is ready for a successful handoff to the legal team. Because you’ll connect with clients across the program, you’ll play an important role in creating a welcoming, organized, and responsive experience from the very beginning.
Responsibilities include:
Client Intake & Service Coordination
Monitor new client referrals and intake submissions
Review submitted information and connect with prospective clients about next steps
Create and maintain client profiles in eImmigration
Coordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staff
Help clients understand what information and documentation is needed before their appointment
Support a smooth handoff from intake to the appropriate legal services team member
Documents, Payments & Case Management Support
Collect eligibility and other requested documentation prior to consultations
Upload and organize client documents in eImmigration
Help clients submit or scan documents onsite when needed
Collect consultation payments for fee based services and process card payments through eImmigration
Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation
Maintain accurate and confidential client information throughout the intake process
Client & Program Support
Provide a welcoming and professional first experience for individuals accessing immigration legal services
Communicate clearly with clients about appointments, documentation, payments, and next steps
Collaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff
Support clinics and other program activities as needed
Help identify opportunities to make the intake process more efficient and client friendly
Who You Are:
You’re a warm, organized, and confident communicator who enjoys helping people navigate processes and making sure details don’t fall through the cracks. You’re comfortable using technology, managing multiple priorities, and handling sensitive information with care. Most importantly, you understand how much a positive first interaction matters and enjoy helping people feel welcomed, informed, and supported.
Qualifications Include:
2+ years of administrative, client service, intake, scheduling, or related experience
Strong customer service and communication skills
Excellent organization, attention to detail, and follow through
Comfort learning and working within database, case management, or other digital systems
Ability to handle confidential client information, documents, and payments accurately
Ability to manage multiple priorities in a busy, client facing environment
Experience in a nonprofit, legal, immigration, healthcare, or other client service setting is a plus
Previous intake or case management system experience is a plus
Spanish, Dari, or Pashto language skills are strongly valued; other language skills are also welcome
Ability to pass a pre-employment background check
A Few Things We’d Love to See: You’ll thrive in this role if you enjoy connecting with people, keeping details organized, and helping clients feel confident about what comes next. You’re someone who takes ownership, follows through, and is excited to be an important first point of connection for immigrant and refugee communities.
ReWA is committed to building a diverse, inclusive workforce and workplace. We actively seek to minimize implicit bias during our hiring process. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply.
ReWA is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.
Worksite address
seattle, WA, 98127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.