About this opportunity
Mom's Meals lists this Intake Director opportunity in ankeny, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for an experienced Intake Director to lead our client intake teams.
nThe Intake Director provides strategic leadership and oversight of all intake operations supporting members and participants served through commercial insurance plans, Medicare Advantage, state Medicaid programs, Managed Medicaid organizations, and Older Americans Act (OAA) nutrition programs. This role is responsible for ensuring the efficient, accurate, and compliant management of referrals, eligibility verification, service authorizations, enrollment processes, and related intake activities. The Intake Director collaborates closely with referral sources, payers, care managers, providers, and internal departments to facilitate seamless service access, optimize operational performance, and maintain regulatory compliance while delivering high-quality member experience.
nThe Intake Director develops and manages intake workflows, performance metrics, quality standards, and staff development initiatives to ensure exceptional customer service and operational efficiency while supporting organizational growth and contractual compliance.
nOur employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.
n#MomsMeals
nBenefits include :
nnnPTO, holiday pay and holiday of choice
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nn401(k) match
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nnLife insurance
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nnShort-term disability
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nnHealth, dental and vision insurance
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nnMaternity/paternity leave
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nnHealth savings account (HSA)
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nnFlex spending accounts (FSA) - health and dependent
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n nLocation : 3210 SE Corporate Woods Dr, Ankeny, IA 50021
nPosition Responsibilities may include, but not limited to
nIntake Operations Management
nnnDirect and oversee all intake and enrollment activities from referral receipt through service activation
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nnEstablish, maintain, and continuously improve intake processes, policies, and procedures
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nnEnsure accurate and timely processing of referrals from insurance companies, Medicaid agencies, Medicare Advantage plans, healthcare providers, hospitals, case managers, and community organizations
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nnMonitor intake volumes and staffing levels to ensure service level agreements (SLAs) are consistently achieved
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nnDevelop escalation procedures for urgent referrals, service disruptions, and complex cases
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nnCollaborate with operations, customer service, billing, and nutrition services teams to ensure seamless member onboarding
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n nPayer and Program Management
nnnEnsure compliance with requirements established by Medicare Advantage plans, Medicaid Managed Care Organizations, state agencies, commercial insurers, and Older Americans Act programs
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nnOversee eligibility verification, benefit determination, authorization management, and documentation requirements
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nnMaintain knowledge of payer-specific referral processes, service requirements, and contractual obligations
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nnServe as a primary operational contact for payer intake-related issues and performance concerns
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nnSupport implementation of new payer contracts and program launches
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n nTeam Leadership
nnnRecruit, train, develop, and manage intake supervisors and intake specialists
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nnEstablish performance expectations and conduct regular performance evaluations
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nnFoster a culture of accountability, accuracy, customer service excellence, and continuous improvement
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nnProvide coaching and support to staff handling complex member and provider interactions
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nnCreate workforce plans that align staffing resources with organizational growth
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n nQuality Assurance and Compliance
nnnEnsure all intake activities comply with HIPAA, CMS regulations, Medicaid requirements, OAA program guidelines, and organizational policies
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nnMonitor intake accuracy and documentation quality through audits and performance reviews
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nnDevelop corrective action plans when deficiencies are identified
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nnMaintain readiness for payer audits, accreditation reviews, and regulatory inspections
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nnPartner with Compliance and Quality departments to identify and mitigate operational risks
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n nData, Reporting, and Analytics
nnnDevelop and monitor key performance indicators (KPIs) including:
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nnReferral turnaround time
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nnEnrollment completion rates
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nnAuthorization accuracy
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nnService activation timelines
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nnCustomer satisfaction metrics
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nnIntake productivity measures
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nnAnalyze trends and recommend operational improvements
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nnPrepare reports for executive leadership, clients, and payer partners
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nnUtilize intake, CRM, and care management systems to improve operational efficiency and data integrity
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n nCross-Functional Collaboration
nnnWork closely with Sales, Commercial, Customer Success, Operations, Revenue Cycle Management, Nutrition Services, IT, and Customer Care teams
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nnSupport implementation of new technology solutions and workflow enhancements
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nnParticipate in strategic planning and growth initiatives
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nnCollaborate with payer partners to address operational issues and improve member experience
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n nRequired Skills and Experience
nnnBachelor's degree in Healthcare Administration, Business Administration, Public Health, Social Services, or related field
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nn5+ years' leadership experience in healthcare intake, care coordination, member services, healthcare operations, or a related field. Minimum of 3 years managing teams in a healthcare, payer, population health, or social services environment
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nnExperience working with Medicare, Medicaid, Managed Care Organizations, health plans, or government-funded programs
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nnAdvanced computer skills - Microsoft Office Suite, with focus on Word, Excel, and Outlook
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nnExcellent verbal, telephone, and written communication skills
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nnAbility to multi-task and handle numerous assignments simultaneously
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nnStrong leadership skills and the ability to take initiative
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nnExcellent listening and feedback skills
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nnAbility to work well in a team environment
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nnEffective training and meeting skills
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nnProfessional, positive, and enthusiastic attitude
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nnProven performance management, coaching, and counseling skills
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nnStrong attention to detail and analytical skills
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nnStrong ability in making decisions regarding day-to-day issues
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nnExperience with process improvement initiatives
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nnStrong background in monitoring data for future forecasting
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nnStrong understanding of healthcare reimbursement and authorization processes
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nnKnowledge of Medicare Advantage, Medicaid, and Older Americans Act programs
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nnFamiliarity with HIPAA, CMS regulations, and healthcare compliance requirements
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nnExcellent leadership, coaching, and team development skills
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nnStrong analytical and problem-solving abilities
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nnExceptional organizational and project management skills
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nnExperience with CRM, intake management, care management, and reporting systems
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nnAbility to manage multiple priorities in a fast-paced environment
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nnExcellent written and verbal communication skills
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n nPreferred Skills and Experience
nnnMaster's degree
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nnExperience with home-delivered meals, social determinants of health (SDOH), community-based services, or nutrition programs
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n nPhysical Requirements
nnnRepetitive motions that include the wrists, hands and/or fingers
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nnSedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
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nnVisual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
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n nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
napply for this job (
nJob Category: Corporate - Customer Care - Intake
nJob Type: Full-Time, Hybrid
nLocation Type: Hybrid
Worksite address
ankeny, IA, 50015, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.