About this opportunity
Anchor Health Home Care lists this Intake & Enrollment Specialist (Spanish-English) opportunity in new york city (brooklyn), New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Intake and Enrollment Specialist (Bilingual Spanish/English)
Anchor Health Home Care is hiring a Bilingual Intake and Enrollment Specialist to join our team and assist families seeking pediatric home care services.
In this role, you will guide families through the intake and enrollment process, communicate with parents and referral sources, collect necessary documentation, and help ensure cases move forward efficiently.
We're looking for someone who is organized, personable, and comfortable handling a high volume of phone calls, paperwork, and follow-ups in a fast-paced office environment.
Previous home care experience is preferred but not required. Candidates with strong administrative, customer service, or office experience are encouraged to apply.
Responsibilities
Communicate with families, parents, and referral sources in both Spanish and English
Guide families through the home care intake and enrollment process
Answer questions and explain the steps required to begin services
Collect, review, and process intake documents and required paperwork
Assist with insurance verification and enrollment requirements
Follow up with families regarding missing documents, outstanding requirements, and next steps
Communicate with healthcare providers, insurance companies, and internal departments to help move cases forward
Maintain accurate patient records and update case information in internal systems
Manage a high volume of calls, follow-ups, and active cases
Help resolve issues or delays that may arise during enrollment
Provide professional and responsive customer service to families throughout the process
Qualifications
Fluent in Spanish and English required
Previous experience in an administrative, customer service, intake, or office-based position
Strong communication and interpersonal skills
Comfortable speaking with families and other professionals throughout the day
Excellent organizational skills and attention to detail
Ability to manage multiple cases and deadlines simultaneously
Strong follow-up skills and ability to take initiative
Proficiency with Microsoft Office and basic computer applications
Ability to learn new software and internal systems quickly
Comfortable working in a fast-paced, high-volume office environment
Previous home care, healthcare intake, Medicaid, or insurance experience is a plus
Benefits
Health insurance
401(k) retirement plan
Paid time off
Parental and prenatal leave
Bonus opportunities
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.