About this opportunity
Light Counseling lists this Intake Manager opportunity in forest, Mississippi. Review the employer’s description below for duties, qualifications and application requirements.
Job description
JOIN A MISSION-DRIVEN PRACTICE THAT SERVES WITH PURPOSE
For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God's truth.
Our mission is simple: bring hope to the hopeless and healing to the hurting.
We are seeking an Intake Manager who is passionate about leading people, improving processes, and ensuring every prospective client experiences a compassionate, efficient, and welcoming first impression. This position combines direct client interaction with leadership responsibilities, overseeing the Intake team while actively participating in the intake process.
WHY JOIN LIGHT COUNSELLING
Meaningful work that directly connects individuals and families with the care they need
Opportunity to lead and develop a high-performing intake team
Collaborative and supportive leadership environment
Mission-driven culture rooted in faith and service
Ability to shape processes, improve client experience, and drive operational excellence
CONFIDENTIALITY NOTICE
Employment with Light Counseling is confidential and adheres to all federal and state privacy laws and practices (including HIPAA). Employees are expected to exercise sound judgment, maintain discretion, and operate with independence, flexibility, and professionalism within the framework of company policies and procedures.
DUTIES AND RESPONSIBILITIES
Client Intake & Scheduling
Serve as an active member of the Intake team by handling incoming client inquiries via phone, email, and online requests
Conduct intake screenings and collect required demographic, insurance, and payment information
Schedule clients with the most appropriate providers based on specialty, availability, and clinical recommendations
Maintain accurate and timely documentation within the Electronic Health Record (EHR) system
Provide compassionate, professional service while helping prospective clients navigate the intake process
Leadership & Team Development
Lead, coach, and supervise the Intake Specialists while continuing to support daily intake operations
Train new team members and provide ongoing coaching, mentorship, and performance feedback
Foster a collaborative, client-centered culture focused on responsiveness, empathy, and excellence
Support employee development and encourage continuous learning and accountability
Operations & Performance Management
Develop, implement, and maintain an Intake Scorecard to monitor key performance indicators such as response times, conversion rates, appointment completion, and client satisfaction
Analyze intake data to identify trends, opportunities, and operational improvements
Recommend and implement process enhancements that improve efficiency and client experience
Ensure consistent intake workflows across all office locations and teletherapy services
Collaboration & Care Coordination
Partner with Clinical Directors and Site Leaders to ensure appropriate client placement
Collaborate with the Billing Manager to verify insurance eligibility and financial readiness
Work closely with the Client Care Manager to ensure seamless transitions between intake, scheduling, and ongoing client support
Coordinate with the Marketing Manager to optimize lead management, referral tracking, and HubSpot automation
Compliance & Documentation
Ensure compliance with HIPAA and all applicable federal and state privacy regulations
Oversee the accuracy and completeness of client records, insurance documentation, and intake information
Maintain high standards for documentation within the EHR and HubSpot platforms
Additional Responsibilities
Research and implement best practices for behavioral health intake operations
Support organizational initiatives and continuous quality improvement efforts
Perform other duties as assigned to support the mission and growth of Light Counseling
KNOWLEDGE, SKILLS, & ABILITIES
Strong leadership, coaching, and team development skills
Excellent communication and interpersonal abilities
Exceptional organizational and time management skills
Ability to balance direct client service with leadership responsibilities
Strong critical thinking and problem-solving abilities
Data-driven mindset with the ability to analyze performance metrics and identify improvement opportunities
Proficiency with Electronic Health Record (EHR) systems and CRM platforms, preferably HubSpot
Familiarity with insurance verification and behavioral health intake processes
Ability to maintain confidentiality while exercising sound judgment and professionalism
Ability to collaborate effectively across Clinical, Billing, Marketing, and Client Care departments
Comfortable working in a fast-paced environment while managing multiple priorities
MINIMUM QUALIFICATIONS
High School diploma or equivalent required
Associate's or Bachelor's degree in Psychology, Healthcare Administration, Business, or a related field preferred
Minimum of two years of experience in client intake, scheduling, client services, or healthcare administration
Previous experience leading, training, or supervising staff preferred
Strong computer proficiency and experience learning new software platforms
PREFERRED QUALIFICATIONS
Experience in a behavioral health, counseling, or healthcare setting
Experience with Electronic Health Record (EHR) systems
Experience using HubSpot or other CRM platforms
Knowledge of insurance verification and behavioral health documentation
Experience developing or managing performance metrics and operational reporting
BENEFITS
Competitive pay
401(k) retirement plan with company match
Opportunities for professional growth and leadership development
Work in a supportive, collaborative, and purpose-driven environment
Participation in company events and mission-focused initiatives
On-site role supporting multiple locations and teletherapy operations
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Worksite address
forest, MS, 39074, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.