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Job description
Job Title
Intake Worker- Grant Funded
Pay Rate Min to Mid Range
$19.99 - $23.49
Time Type
Full time
Summary
Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required. Flexibility to achieve performance excellence in a telework arrangement.
Description
Under general supervision, is responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required. Flexibility to achieve performance excellence in a telework arrangement.
Duties and Responsibilities:
Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
Evaluates applicants' eligibility for public assistance programs
Provides program information such as specific program benefits and eligibility requirements to potential clients
Prepares applications and verifies client information for public assistance programs
Prepares case correspondence including delay notices, denial notices and notices of payment
Negotiates payment terms and pledges with utility and other vendors
Educates clients individually or in groups on weatherization and energy conservation procedures
Prepares weekly workload and case status reports
Refers applicants and clients to other public service agencies
May perform site visits to pre-screen applicants who are homebound
May translate information for non-English-speaking clients
Performs related duties as required
Minimum Qualifications: Graduation from an accredited college or university with a Bachelor's Degree in Social Work or closely related field, and one (1) year of direct client services experience; or an equivalent combination of education and experience
Knowledge of human services field; knowledge of public service agencies and assistance programs
Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
Demonstrates technological intuitiveness
Must secure and maintain a favorable background investigation and clearance
Must clear a pre-employment physical and a pre-employment drug screen test
Must have a valid driver's license
Must be bilingual in English/Spanish
May be required to work more than 40 hours during the workweek
Working Conditions and Physical Demands: Working conditions are in an office / telework environment
Occasionally moves items weighing up to 10 pounds
Occasionally move about the office/ telework office
Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
Constantly operates a computer and other office productivity machinery
Positions self to perform essential functions of the job in an office / telework environment
Must be able to remain in a stationary position
Flexibility to achieve performance excellence in a telework arrangement
Maintains County-issued equipment, software, data and supplies
Working With Bexar County
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Employee Benefits | Bexar County, TX - Official Website
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Worksite address
vista, CA, 92085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.