About this opportunity
Greater Baltimore Medical Center (GBMC) lists this Integrated Communications Services Engineer II opportunity in towson, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Under general supervision and according to established policies and procedures. Qualified applicants will be responsible for the day to day maintenance, and administration of all integrated enterprise communication systems. Applicants must have advanced knowledge of Openscape 4000, and Openscape Xpressions voice mail systems, Openscape Contact Center server V9, reporting and desktop application deployment. Be familiar with VoIP endpoints and SIP trunks. Good working knowledge of mobile devices, applications, deployment, asset tracking, and security desired.Education
Bachelor's degree in related field or equivalent experience.
Experience
3-5 years' progressive related work experience with enterprise wide communications systems, preferably within a Healthcare setting.
Skills
Knowledge of large enterprise communication systems.
Perform daily moves adds and changes of user communication devices.
Good working knowledge of smartphones and tablets.
Knowledge of MDM and mobile cyber security policies
The ability to work in a team environment as well as independently on special projects.
The ability to design, implement and troubleshoot ACD call center applications.
The ability to test and document new processes and procedures.
The ability to verify services by testing circuits, equipment, and identifying alarms.
The ability to troubleshoot, report and repair outages.
The ability to monitor and verify system back-ups.
Licensures, Certifications
Openscape 4000, Openscape Xpressions, Openscape Contact Center, IP\SIP phones.
Principal Duties and Responsibilities
Performs daily administration of PBX and associated applications. Design and validation of application changes to improve end user workflow
Assists in the ongoing design and implementation of communication systems including but not limited to: enterprise voice mail, call center, reporting and end user hardware.
Organizational optimization through process improvement including: Analysis of metrics to assist business units with problem resolution, and through managing application or device user groups.
End user training for all relevant communication applications and hardware including the documentation of these system at both the administrative and end user level.
Troubleshoots and resolves advanced technical issues with the associated enterprise communication application(s) in a timely and appropriate manner.
Develop and use test plans for changes to communications system applications and platforms that includes root cause analysis, problem correction, retest, and documentation.
Coordinate with outside vendors, act as liaison between vendors and hospital end users, provides support for all communications duties and issues.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others' needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$61,955.01 - $105,323.51Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.