This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Admin Support (Non-Clinical)Responsible for the correspondence and coordination for all international/executive health inquiries. Assist with the coordination of the entire international/executive health patient experience, including both inpatient and outpatient visits and procedures. This position will address and lead from the initial request for care and follow all care coordination for the patient. Coordinates with the patient/family, administration, Henry Ford Health (HFH) physicians, pricing department, medical records, scheduling departments, and others to ensure a seamless and satisfactory patient experience. Participates with department leadership in goal development and process improvements. Coordinates all concierge services required by international/executive health patients. Leads constructive lines of communication between all parties needed in caring for the international/executive health patient. Acts as a liaison between patients' family and clinical and non-clinical teams as well as all third parties. Acts as an advocate for the patient and family.Education and Experience:Associate's degree required; Bachelor's degree preferredMinimum 3 years of progressively responsible healthcare experience with demonstrated impact on operational efficiency, patient care/process improvement, or staff productivityExperience working with electronic medical record (EMR/EHR) systemsProficient with common computer applications, IT systems, and healthcare-related softwareExperience with appointment scheduling and payment collection processesProven ability to prioritize, manage, and execute multiple tasks while meeting deadlines and established timelinesStrong interpersonal and customer service skills with the ability to communicate effectively with internal and external customersDemonstrates professional, customer-friendly, and culturally appropriate communication and etiquetteStrong verbal communication skills both in person and over the phoneAbility to apply problem-solving and critical-thinking skills in fast-paced environmentsStrong organizational and multitasking abilities
Worksite address
detroit, MI, 48201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.