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Job description
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
Benefits
At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
Description
Coordinates intake activities for international patients to support revenue efforts for Baptist Health International. Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems. Utilizes various information technology applications and systems to provide excellent customer service, exhibiting a professional attitude with each call, written communication, and other interactions. Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities. Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate. Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Handles all aspects of service to international patients after-hours independently in an unsupervised working environment. Estimated pay range for this position is $20.62 - $26.19 / hour depending on experience.
Qualifications
Degrees:
Associates.
Additional QualificationsStrong customer service experience in a revenue driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting.
Ability to engage customers and align optimal delivery of services with growth initiatives.
Must be fluent in English and Spanish, with both verbal and written skills.
Computer literacy with proficient knowledge of Microsoft Office.
Knowledge of medical terminology required and experience working in a medical setting a plus.
Flexibility and adaptability to cover shifts during business hours, evenings, weekends, and holidays working in a 24 hour department.
Pursues potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF.
Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs.
Fully proficient in job requirements for International Patient Services Coordinator I.
Minimum Required Experience: 3 Years
EOE, including disability/vets
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.