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Job description
Investigative OfficerUnder the direction of Investigative Officer 2, within the Enforcement Unit, the position will provide the appropriate level of support needed to efficiently accomplish the Enforcement Unit's mission and objectives. Specific duties include, but are not limited to:Visit individuals, businesses and agencies to gain info/documentation, and to secure employer cooperation and complianceDemonstrate through daily usage, a mastery of relevant information technology, including but not limited to the Investigator Mobile Application, IC2, CIS and Insurance Compliance Investigation Maintenance; research engines; and solid knowledge of Workers' Compensation Law as relates to enforcement unit procedures and related claims processes. Stay abreast of enforcement-related Workers' Compensation Board program requirements.Proper use of Board issued equipment, such as IPad and IPhone, as designated in enforcement procedures and manuals.Make phone calls, e-mails, faxes and various forms of written correspondence to gain/report info. Complete a minimum of three full field days per weekWrite clear, concise, factual reports.Serve all legal documents including stop-work orders and subpoenas timely.Answer routine questions from the public in a polite and professional manner.Complete investigations and corresponding reports in a timely manner.Pro-active investigation of suspected non-compliance and quick/decisive response to perceived problems.Maintain good working relationships with supervisor and coworkers. Reports difficulties with specific assignments to supervisor immediately, support other team members to maximize unit effectiveness.Keep up a professional attitude and appearance at all times.Maintain accurate records of activity using the Investigator Mobile Application. Safeguard the confidentiality of records, procedures and persons.Exercise good judgment when: preserving safety; judging feasibility / predicting likely outcome of contemplated actions; refining and improving investigative techniques.Attend all agency/unit required meetings and training sessions.Timely completion of all mandatory SLMS training classes.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. Appointment title will be dependent upon qualifications of the candidate selected. Candidates may be required to serve a one-year traineeship that leads to the SG- 16 position. The traineeship would include the SG-13 Trainee position. After successful completion of the one-year traineeship the incumbent will advance to the SG-16 level.Please Note: This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview. We offer a work-life balance and a generous benefits package, including:Holiday & Paid Time OffHealth Care BenefitsAdditional BenefitsThe Workers' Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.
Worksite address
syracuse, NY, 13203, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.