Job description
Overview
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
Responsibilities
Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.Qualifications
Education
H.S. Diploma or General Education Degree (GED) Required
Associate’s Degree from a recognized college or university in an IT related field Preferred
Work Experience1 year of experience in IS customer service or clinical application support/usage Required
Licenses and Certifications
None Required
HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred
Business Unit : Company Name
Piedmont Healthcare CorporateOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.