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Job description
About Our Client
Ready to move beyond routine checks and own complex, high-stakes data recovery challenges?
We are seeking an experienced Senior Backup & Recovery Consultant to take ownership of enterprise backup systems, drive resolution for major incidents, and formalize operational documentation. This role is ideal for a hands-on engineer who excels at Root Cause Analysis (RCA).
Responsibilities
Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.).
Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements.
Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures.
Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency.
Serve as the Subject Matter Expert (SME) for customer and internal team inquiries, translating technical problems into clear business impacts.
Requirements
3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment.
Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts.
Process Acumen: Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation.
Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers.
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.