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Job description
IT & Business Systems Manager
$ - $ per year | Camarillo, CA | Remote | Permanent
We are looking for a hands-on IT and Business Systems Manager to lead day-to-day technology for our team
A bit about us:
As the IT & Business Systems Manager, you will own and help shape the technology systems that support the company's day-to-day business operations, with a strong focus on Salesforce, NetSuite, and the processes connecting teams across Sales, Finance, Operations, Billing, and Customer Support.
This is a broad, hands-on role that sits at the intersection of business systems, operations, and IT. A major part of the position will be overseeing Salesforce and NetSuite through the administrators who support those platforms, evaluating business requests, improving processes, and determining where technology changes will create meaningful business value.
You do not need to be the hands-on Salesforce or NetSuite administrator, but you should understand how CRM and ERP platforms support business operations and be comfortable managing the people, priorities, integrations, and processes surrounding them.
You will also oversee the company's U.S. IT environment and remain comfortable stepping in when an escalated technical issue requires hands-on support.
The environment is highly focused on automation and AI, giving you the opportunity to improve existing workflows and identify new ways technology can make the organization more efficient.
Why join us?
$100,000–$110,000 base salary
Fully remote position
75% employer-paid medical, dental, vision, disability, and life insurance premiums
Multiple HMO and PPO medical options
401(k) with 3% company match
Paid time off
Paid sick time
FSA, short-term disability, long-term disability, and voluntary benefit options
Partial gym membership reimbursement
Partial pet insurance reimbursement
Professional development and career growth opportunities
Company gatherings and team events
Job Details
What You'll Do
Business Systems & Operations
Oversee Salesforce and NetSuite and work closely with the administrators responsible for each platform
Partner with Sales, Finance, Operations, Billing, and Customer Support to understand business needs and translate them into system and process improvements
Own the intake and evaluation of business system requests, identifying the underlying problem before determining the appropriate solution
Evaluate whether requests should be solved within Salesforce, NetSuite, an integration, automation, or another internal tool
Prioritize enhancements based on business impact, cost, complexity, and value
Manage system priorities, projects, timelines, open issues, and deliverables
Help ensure accurate and reliable data flow between CRM, ERP, billing, and other business applications
Identify opportunities to streamline workflows and improve business processes through technology
Manage technology vendors, contracts, renewals, licensing, and software utilization
IT Operations
Oversee day-to-day U.S. IT operations and the end-user technology experience
Manage onboarding, offboarding, access, licensing, and permissions
Serve as the escalation point for complex support issues that cannot be resolved through AI-assisted Tier 1 support
Administer and oversee Google Workspace, identity/SSO, endpoint security, and Mac/Windows environments
Manage the ITSM ticket queue and identify recurring issues and opportunities for automation
Improve IT runbooks, workflows, and support automation
Support office and conference-room technology as needed
Partner with international IT teams supporting other regions
Technology, AI & Compliance
Help manage AI governance, approved tools, and responsible technology usage
Identify opportunities to use AI and automation to improve internal operations
Support SOC 2 and ISO 27001/27701 compliance initiatives
Help establish scalable technology processes as the organization grows
What We're Looking For
4+ years of experience in business systems, enterprise applications, IT/business technology, or a related function
Experience working with Salesforce and NetSuite in a business environment
Experience overseeing, managing, or partnering closely with CRM and ERP administrators
Strong understanding of how business systems support processes across areas such as Sales, Finance, Operations, Billing, or Customer Support
Experience gathering business requirements and evaluating system or process changes
Ability to assess technology requests based on business impact, cost, complexity, and ROI
Experience managing system enhancements, priorities, vendors, or technology projects
Strong communication skills with the ability to bridge technical teams and business stakeholders
Experience working within a cloud-first/SaaS environment
Comfortable remaining hands-on with IT and troubleshooting escalated technical issues when necessary
Ability to work independently, make sound decisions, and take ownership of technology initiatives
Nice to Have
Experience with Salesforce/NetSuite integrations or data flow between CRM and ERP systems
Experience with middleware/iPaaS platforms such as Celigo
Google Workspace administration experience
Experience with identity/SSO platforms such as JumpCloud, Okta, or similar
Experience supporting Mac and Windows environments
Experience using AI for automation, internal applications, or IT support
SOC 2, ISO 27001, or similar compliance experience
Experience leading system implementations, migrations, or major business process changes
Experience creating lightweight internal applications, dashboards, or automations
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Worksite address
camarillo, CA, 93012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.