About this opportunity
DataStaff, Inc. lists this IT Customer Relationship Manager opportunity in richmond, va, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
DataStaff, Inc. is currently seeking an IT Customer Relationship Manager to fill a long-term contract opportunity with one of our direct clients in Richmond, VA. *This position is hybrid; 2 days onsite
Responsibilities:
Manage escalations for work within the service, product and project delivery pipelines.
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with policies, standards, and guidelines.
Knowledge and Skills:
Innately be a strategic thinker
Foster positive/purposeful interactions
Build and preserve trusting relationships with assigned business partners throughout the agency
Required Skills:
6 Years - Bachelor’s degree or six (6) years or more of related experience in a role within Information Technology.
5 Years - Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)
10 Years - Strong communication skills in writing, speaking and presenting with leadership of all levels.
10 Years - Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
10 Years - Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.
10 Years - Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
10 Years - Ability to connect strategy to execution; Strategic thinker.
1 Year - Experience in Product Line planning, development and management.
Desired Skills:
3 Years - Understanding of the Organization Structure
BRMP Certification
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.