About this opportunity
E-Solutions lists this IT|Delivery Management - Project Manager II opportunity in woodland hills, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Onshore Program Manager
Expectations from this role: Proficiency: Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.
Outcomes:
Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)
Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment
Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilization, minimize waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result.
Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.
Define and implement the governance model as per the project needs
Plan and implement metrics driven management model and quantitatively assess the project health
Orchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs.
Effective implementation of software delivery methodologies and instil customer's confidence
Build, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflicts
Adopt and build software engineering best practices which can be leveraged by other teams
Typical performance measures:
Sprint velocity/team productivity
Planned schedule vs actual
Planned effort vs actual
Planned cost vs actual
Retention
Requirement stability and effectiveness of scope change management
Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)
Risk management index
Adoption of reusable components and artefacts
Customer satisfaction
Team satisfaction
Performance Areas:
Scope Management
Conduct requirements analysis, requirements elicitation, scope control, and scope prioritization based on customer needs and scope change management
Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts
Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
Manage customers expectations by pre- planning deliverables like wireframes, prototypes, demos, MVPs etc
Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization
Estimation and Resource Planning
Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, assumptions, and defining scope and boundaries
Review, validate and negotiate estimates across service lines
Conduct resource planning (pyramid, people development) at a project level based on project requirements
Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs
Project/ Schedule Management
Identify and plan the end-end activities required to meet the project acceptance criteria Plan and manage multiple small/ medium size projects/ modules as defined within UST
Identify risks and mitigation strategies and implement the same to manage simple, small or medium size projects/ modules
Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan
Identify options to fast track the schedule and plans to implement the same
Estimate the work, plan and track the activities closely and report the progress on a regular basis
Risk/Issue management
Proactively identify any dependencies that might impact the project KPIs, facilitate agreement with dependency owners and closely track them on the plan
Identify and closely track the risks in the project and follow escalation path
Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact
Stakeholder Management
Identify the internal and external stakeholders on the project
Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
Define the communication plan and implement the same
Ensures that stakeholder needs, concerns or complaints are understood and addressed
Test and Defect Management
Ensure the test approach is defined and agreed for the project
Support system integration testing (functional / technical)
Review/mentor team during test execution
Support defining the test strategy and scenarios
Understand the business impact of defects
Prioritize the defects based on their criticality and severity
Participate in defect triage meetings
Identify and analyse root cause of defects
Interpret the results
Configuration Management
Ensure and drive the process within the scope of the project
Provide information / articulate / demonstrate work during configuration audits and implement corrective action
Software Development Process Tools & Techniques
Define/adopt the right tooling strategy for the project
Independently guide the team to develop efficient and high-quality work products
Meet project goals, ensure process compliance and mentor the team
Governance
Create continuous quality improvement plan
Define QA processes / plan
Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs
Domain / Industry Knowledge
Guide team members to conduct research to keep abreast of the key business environment and competitive landscape
Understand how the proposed solution meets client requirements
Identify the key industry parameters to achieve market sensing
Technology Concepts
Understand customer's technology landscape
Map business requirements to technology requirements
Set expectations with the customer
Leverage that knowledge in day-to-day work or upgrading skills of the team
Provide inputs on potential areas of opportunity for UST Profitability Management
Analyse profitability for project
Create profitability sheet based on resource plan
Modify parameters in the profitability sheet and identify impact on margins
Carry out basic deal pricing
Apply project principles for improving the project profitability
Pricing & Licensing Models
Define the pricing models for medium complex projects
Conduct estimation for "complex" projects viz. FP / value-based pricing, etc.
Understand pricing strategies and business models of relevant products, solutions or associated services
Knowledge Management (KM)
Establish a KM plan and platform that can be leveraged by new joiners to the project
Establish a platform to enable knowledge sharing among the project team members
Ensure that the learnings from the project are contributed to the KM repository
Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project
Account Management Processes and Tools
Comply with account management activities and drive towards the account management KPIs relevant for the project
Ability to write contracts in a language mitigating potential risks
Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etc
Solution Structuring
Present the proposed solution to the customer highlighting the
Worksite address
woodland hills, CA, 91364, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.