About this opportunity
Capital Rx lists this IT Engineer I opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Judi Health
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels.
At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit
Location : Hybrid3 days a week in-office(NYC, Denver, CO or Charlotte, NC)
Position Summary
TheITEngineer Iisan IT professional responsible for supporting andmaintainingend-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer Ipartnersclosely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation.
Position Responsibilities:
Serve as a primary escalation point forthe Helpdesk team for advanced end-user issues requiring deeper technical investigation
Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning
Assistin managing endpoint devices using MDM tools to ensurea secure, consistent user experience
Execute onboarding and offboarding workflowsin accordance withdocumented processes and compliance requirements
Partner with internal teams to support the rollout and adoption of new software tools and systems
Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software
Support remote employees across a distributed workforce, ensuringtimelyand effective issue resolution
Contribute to process improvements byidentifyingrecurring issues and recommending systemic solutions
Create andmaintainend-user and internal IT documentation to support operational efficiency and knowledge sharing
Assistwith deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers
Utilize basic scripting (e.g., Bash, PowerShell, or Python) to support automation and task efficiency where applicable
Participate in off-hours or on-call support rotations asrequired
Required Qualifications:
3-4 years of experience in systems administration, or a related technical role
Customer-oriented mindset with a focus ontimely, high-quality problem resolution
Hands-on experience supporting end users in aremote or distributed environment
Working knowledge of:
Identity and access management concepts
SaaS application support and administration
Endpoint management using an MDM solution
Experience withOffice 365 administration and troubleshooting
Experience supportingMac hardware and macOS
Experience supporting Windows hardware and OS
Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Okta, OneLogin, Auth0)
Exposure to ticketing systems such as Jira Service Desk or similar
Basic scripting ability inBash, PowerShell, Python, or similar (ordemonstratedinterest in developing these skills)
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally
New York, NY Salary Range
$92,000—$115,000 USD
Denver, CO Salary Range
$84,400—$105,500 USD
Charlotte, NC Salary Range
$76,800—$96,000 USD
All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.